Kristal Offutt

Sadly yes Johannes Garske . Zendesk will nickel and dime and charge you for features for seats not even needing it but can’t figure out holistic reporting. I mean, I recently even asked for just the simple recipe for their out of the box first resolution so I could edit it and they apparently don’t even have/know that. 🤷‍♀️ Hoping they can let us report holistically soon! 

+1 This has been an issue for YEARS - I don't want my managers having to continuously go check (such an unproductive use of time) would love to just get an alert either email or via Slack if there are no agents online. 

Disregard ^ the three dots does nothing and does not allow me to delete, apologies.

iulian Ursu This is currently happening to us. Lots of missed call tickets during holidays/outside business hours. Do we have an ETA on this fix?

+1! Having an easy to view "scorecard" would be much easier rather than scrolling between different reports to the same week on a dashboard - would be nice to have all side by side.

I'm trying to figure out how to apply this to changing the week of the year for the time a call started. I keep getting errors and tried playing around but a little lost here. 

Any help is appreciated - same as the ticket, but instead of week # (1, 2, 3, etc.) for the week of the year of the call having it either with the week start date or the week end date. 

Thank you!

It's been requested for quite some time - my team sends people to other pages quite often so having it kick out our customers within this time frame is painful for everyone. Go upvote on the feature request! https://support.zendesk.com/hc/en-us/community/posts/4409217438618-Feature-Request-Adjust-Chat-Timeout-Period# 

You're amazing! Thank you so much! 

Hi ifra, 

Thank you for the quick reply! When I change that to 15 then it changes the search icon on the main page to be outside of the search bar. I did shorten the search bar to 75% as it was taking up too much of the space. 

URL: support.pinwheel.com

Here is my code.

/***** Search field *****/
.search {
position: relative;
}

.search input[type="search"] {
border: 1px solid #ddd;
border-radius: 30px;
box-sizing: border-box;
color: #01B5B1;
height: 40px;
padding-left: 40px;
padding-right: 20px;
-webkit-appearance: none;
width: 75%;
}

[dir="rtl"] .search input[type="search"] {
padding-right: 40px;
padding-left: 20px;
}

.search input[type="search"]:focus {
border: 1px solid $brand_color;
color: #01B5B1;
}

.search-full input[type="search"] {
border: 1px solid #01B5B1;
}

.search-icon {
position: relative;
top: 50%;
transform: translateY(-50%);
position: absolute;
left: 90px;
z-index: 1;
width: 18px;
height: 18px;
color: #777;
}

[dir="rtl"] .search-icon {
right: auto;
left: auto;
}

Here is where it's landing on both pages and I have no clue how to get them to both be on the left side of the search bar.