Morten Steinmejer
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Morten Steinmejerさんの最近のアクティビティ-
Morten Steinmejerさんがコメントを作成しました:
HI Toby,Yes, something like that. I´ve only breifly looked into child tickets, but it sounds like it.
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Morten Steinmejerさんが投稿を作成しました:
Views - Group by "comment" type, filter by "latest reply by end user"
I would like a view where (1) I can group "comment" type (agent / end user) , and (2) filter by "latest reply by end user", so the latest reply by the end user goes to the top. Currently it is only...
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Morten Steinmejerさんがコメントを作成しました:
I´m not exactly sure what a child ticket is, but probably yes. It´s not merged into the exiting communication in the ticket, but separated as a side conversations of some sort.
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Morten Steinmejerさんが投稿を作成しました:
Merge ticket as side conversation
I usually use side conversations for internal communication, and the main thread for external communication. When someone from the organization ask for an update (or provide info) that goes into Ze...