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Kyle B

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  • User/Organization Tags

    回答済み

    I have a 2-part question.  1) Is there a way to automatically add a specific User Tag to each new user within an existing organization?  2) Is there a way to batch update all existing users within ...

  • Users getting redirected after logging in to guide

    When you're on my knowledge base as an anonymous user, then log in, you get redirected to my company's other website (vanillasoft.net is my company's "product" and support.vanillasoft.com is the kn...

  • Unable to see Custom Views

    回答済み

    I created a view within Support that is only available to a specific group. I made sure I was part of this group but the view is still not coming up for me. I checked with someone else that is part...

  • "Show all [x] articles" not showing if less than 7 articles

    I wanted to lean up my category lists so I added this code to my category_page.hbs: <style>.article-list li:nth-child(n+4) {display: none;}</style> Which only displays 3 articles, then gives the pr...

  • Show all articles on Section page

    I have found a few threads about this but nothing seems to work for me. My goal is to have all articles show on the section page. I have already modified the categories page to only show 3 articles...

  • Pre-Chat Form Mandatory?

    I have a trigger set up to initiate a chat if the customer has been browsing for 90 seconds. Just to see if they need assistance. Here is my trigger:   This is what the customer sees:   The issue...

  • Prevent certain Articles from showing in Instant Search?

    Is there a way to prevent certain results while searching?  Here is an example of what I mean: I am logged in as an anonymous user (same would apply for End-User) and did a search for 'run'. The re...

  • How to Remove Search Button?

    回答済み

    I'm working on a custom theme so things might be a little tricky. I was able to add a search function to my article page but I don't like how it looks. My goal is to keep the search text section bu...

  • Send End-User Verification Code

    回答済み

    I have been searching and experimenting for far too long, so I figured I'd put a post up and see if we can find a resolution to this.  What I'm trying to do is create a macro that includes some cod...

  • Change Number of Search Results Per Page

    I've been looking online and through the code yet I can't find how to do this. Right now, when you search the knowledge base, it shows 10 results then however many pages. Is there a way to change i...