Jim Aycock
-
合計アクティビティ23
-
前回のアクティビティ
-
メンバー登録日
-
フォロー0ユーザー
-
フォロワー0ユーザー
-
投票4
-
サブスクリプション9
アクティビティの概要
Jim Aycockさんの最近のアクティビティ-
Jim Aycockさんがコメントを作成しました:
Normally we catch it and update the fields manually so the new follow-up tickets are recorded and routed correctly. But we neglect to do this about once a day. I don't mind customers creating ne...
-
Jim Aycockさんがコメントを作成しました:
Please let us disable follow-up tickets, when a ticket is closed. We have many customers who create tickets as a 'follow-up' when in fact they are not related to their original ticket at all. Th...
-
Jim Aycockさんがコメントを作成しました:
This article is no longer accurate, I assume this is due to updates in the platform. For example, The first "Meet All" condition you show is "Ticket is Closed". In my interface "Closed" is not l...
-
Jim Aycockさんがコメントを作成しました:
I get notified when I add a response to my side conversation. Can't seem to find a condition that prevents notifying me (the Agent) when I reply to the recipient of the side conversation. Any Id...
-
Jim Aycockさんがコメントを作成しました:
Unfortunately we are not able to get caller ID information to flow into the Zendesk ticket interface. So all tickets are not identified with the caller. For this reason we will drop talk at our n...
-
Jim Aycockさんが投稿を作成しました:
More Robust Chat Analytics Better Custom Chat Reporting is Needed
計画済みWe need the ability to pull agent activity reports for chat agents. This would help manage and improve our chat performance. Each month we must put this together manually, because there is no way...
-
Jim Aycockさんがコメントを作成しました:
I only want to see a list of my Full Agents. Full Agents are people who are licensed for Support. Full Agents are not Light Agents. Every list I have found shows Full and Light Combined. We ha...
-
Jim Aycockさんがコメントを作成しました:
I want to see a list of Agents which excludes Light Agents. I must be missing something here. When i navigate to Admin > Manage > People > Agents, I don't have Roles. We have lots of light agents...
-
Jim Aycockさんがコメントを作成しました:
This shows all agents including light agents. I need a list of licensed full support agents only.
-
Jim Aycockさんがコメントを作成しました:
Permissions at the article level would help!