Oliver Tietze
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Oliver Tietzeさんの最近のアクティビティ-
Oliver Tietzeさんがコメントを作成しました:
I found out that changing a field's dropdown option (value, i. e. tag) is not possible as long as any form uses the field. How are the conditions stored internally, with the option's tag or with th...
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Oliver Tietzeさんがコメントを作成しました:
Bonnie Pohlschneider pls don't mind that I've added a cross link to an existing feature request. It also had 20 upvotes already. With not much effect, unfortunately. You can find it here: https://d...
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Oliver Tietzeさんがコメントを作成しました:
There is a redundant (older) post here: https://develop.zendesk.com/hc/en-us/community/posts/360034441633-Send-email-notifications-to-secondary-emails-in-Support
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Oliver Tietzeさんがコメントを作成しました:
Tal Admon thank you very much for that snippet. And Zendesk, what do you think of setting up a "diff" view for the tags in the event view? There is NO NEED of "putting all tags, strikethrough, putt...
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Oliver Tietzeさんがコメントを作成しました:
It seems that a number for the forwarding can only be used once (i. e. for one agent). We tried to forward calls for 3 Agents to the same number (configured as a ring group) but - not possible.Is t...
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Oliver Tietzeさんがコメントを作成しました:
Hello Zendesk, another feature that you consider for ages. Please make it happen! We also need it! Tony Ho thanks a million times for pointing to this (well unknown) 'assume' feature. Please add th...
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Oliver Tietzeさんがコメントを作成しました:
Oscar, this has always been possible, but just for the e-mail content. We're talking about the e-mail template, which does the fancy header, footer, CSS part to make mails shine. But it does not al...
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Oliver Tietzeさんがコメントを作成しました:
Thanks for all the answers!Our setup is like this: 1 Zendesk Support instance, 50 agents, "public" userbase (>800K users)>5000 tickets a day5 SLA policies (defined by priority and special topics/t...
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Oliver Tietzeさんが投稿を作成しました:
Identifying tickets without SLA policy
Devan - Community Manager How can a view show tickets that have *no* SLA policy applied? We don't need this on a reporting, but on an operational level, to identify those tickets that has no SLA a...
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Oliver Tietzeさんがコメントを作成しました:
Devan - Community Manager How can a view show tickets that have *no* SLA policy applied? I think this was the question of the original poster, and we have the same question. We don't need this on a...