Oliver Tietze
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Oliver Tietzeさんの最近のアクティビティ-
Oliver Tietzeさんがコメントを作成しました:
Die Sprachqualität der Grüße ist ziemlich schlecht, egal, wie gut die Aufnahmen sind, die wir produzieren. Welche Konvertierung findet hier statt und wie kann man diese vermeiden? Im Vergleich zum ...
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Oliver Tietzeさんがコメントを作成しました:
Neil Weldon the provided Link does not work. I'd love to find this announcement to learn about the feature! Kind regardsOliver
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Oliver Tietzeさんがコメントを作成しました:
Hey Gabriel Ortiz .. it's what many users here requested 4, 3, 2 and also 1 year ago. And I totally agree. Unchecked should be the default, OR an option to select for your account if it's to be unc...
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Oliver Tietzeさんがコメントを作成しました:
We saw the change yesterday already, thanks! Still curious about the other topics, which seem to be "feature by design" and just very intransparent (sometimes, "agent@company.com" means the agent's...
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Oliver Tietzeさんがコメントを作成しました:
That's what I think with almost every suggestion (picked up by Zendesk Product Dev) :( Nicole - Community Manager what's the status? It's 2020 ;) Kind regards,Oliver
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Oliver Tietzeさんがコメントを作成しました:
Nicole, thanks for that quick response!! Has the fix already been rolled out, or will we know when changing addresses will be working again? Kind regards,Oliver
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Oliver Tietzeさんがコメントを作成しました:
WHAT DID YOU DO, ZENDESK Side conversations now don't allow to change/add an e-mail address anymore. Side conversations are now (under certain circumstances) sent from the agent's personal address ...
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Oliver Tietzeさんがコメントを作成しました:
Francis Esteban I think it's important to know (as it's also visible in your screenshot) that "triggering" the CSAT means the user gets the mail. He can reply to this mail at any point (unless the ...
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Oliver Tietzeさんがコメントを作成しました:
Hey Ulrich Spies ... the second issue could possibly be solved by adding the requester's e-mail additionally to the side conversation, e. g. using a macro and putting something like this in there: ...
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Oliver Tietzeさんがコメントを作成しました:
Thanks Andrew Soderberg for your insights on how to indivualize e-mail templates using Brands. However, this is not the solution requested many times ... ★★★ AND I STRONGLY +1 ★★★ ... as translatin...