Oliver Tietze
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Oliver Tietzeさんの最近のアクティビティ-
Oliver Tietzeさんがコメントを作成しました:
Thanks for all the answers!Our setup is like this: 1 Zendesk Support instance, 50 agents, "public" userbase (>800K users)>5000 tickets a day5 SLA policies (defined by priority and special topics/t...
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Oliver Tietzeさんが投稿を作成しました:
Identifying tickets without SLA policy
Devan How can a view show tickets that have *no* SLA policy applied? We don't need this on a reporting, but on an operational level, to identify those tickets that has no SLA applied which usually...
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Oliver Tietzeさんがコメントを作成しました:
Devan How can a view show tickets that have *no* SLA policy applied? I think this was the question of the original poster, and we have the same question. We don't need this on a reporting, but on a...
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Oliver Tietzeさんがコメントを作成しました:
Daniel Chikanov if you intentionally want to "try out" things... My suggestion is to clone the dashboard and delete (or decide to use) the clone afterwards. Just a workaround but better than nothin...
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Oliver Tietzeさんがコメントを作成しました:
+1Vincent Dollet do you have an estimation now? Not only that the revert is missing. Also the "Undo" (Strg-Z) destroys working configurations (e. g. pressing it one time too much -> Voila, a well c...
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Oliver Tietzeさんがコメントを作成しました:
Katrin Leinweber Thanks - but I'm lost. Could you please provide a screenshot? Thanks!
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Oliver Tietzeさんがコメントを作成しました:
Katrin Leinweber "(Un)check the columns that you want" How can you do that? Am I missing a feature? ;) Best regardsOliver
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Oliver Tietzeさんがコメントを作成しました:
Hallo! Der deutsche Text ist noch wie vorher, leider fehlt auch der Link zum englischen Originaltext :(
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Oliver Tietzeさんがコメントを作成しました:
Ian O'Connor it can be done within 1 instance of HTTP target To parse your comment text, you can make use of a series of liquid string and array modifiers One example: Given a comment of"Bla bla an...
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Oliver Tietzeさんがコメントを作成しました:
"Hinweis: Die Wartemusik wird nur abgespielt, wenn ein Agent einen Anrufer manuell in die Warteschleife legt. Alle anderen Musikstücke, die einem Anrufer in der Warteschlange vorgespielt werden, si...