Oliver Tietze
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Oliver Tietzeさんの最近のアクティビティ-
Oliver Tietzeさんが投稿を作成しました:
Use "# of Agent Replies" (or other metrics) in views
回答済みI found out that the # of Replies is a condition ONLY possible in triggers. No Automations, no views. How could I make use of that fact, basically showing how many replies a ticket already had (in ...
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Oliver Tietzeさんがコメントを作成しました:
Zendesk, are you serious? You exclude specific Agent configurations from the Admin view, so there is no chance to change the Tagline for one or more Agents as an Admin? If the Signature can be chan...
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Oliver Tietzeさんが投稿を作成しました:
Triggers for Side Conversations Content
We're gladly using Side Conversations, but we're missing a condition firing on the content of the side conversations. As many of our third parties (B2B) use automated systems, we often receive an a...
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Oliver Tietzeさんがコメントを作成しました:
Phillip Maxwell you could do it like that: 1. Produce a Hold Music including all wanted messages Option A: Welcome Message, Music, Messages, alltogether at least 2-3 minutes long (or whatever your...
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Oliver Tietzeさんがコメントを作成しました:
Sounds like we want regex matching. This would be the most flexible. I'd give my +1 ;) Oliver
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Oliver Tietzeさんがコメントを作成しました:
We're gladly using Side Conversations, but we're missing a condition firing on the content of the side conversations. As many of our third parties (B2B) use automated systems, we often receive an a...
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Oliver Tietzeさんがコメントを作成しました:
Jordan, I don't get what your system is supposed to do, because how would you identify "this ticket belongs to a user who has another ticket"? Ticket-to-ticket interaction is, as far as I know, not...
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Oliver Tietzeさんがコメントを作成しました:
Pedro Reis when a ticket is merged, the tag 'closed_by_merge' is added automatically. You could try setting your trigger on 'Ticket Updated' and 'Tags contain: closed_by_merge'. Sadly, the custom f...
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Oliver Tietzeさんがコメントを作成しました:
Only Triggers control what's sent to whom. You could modify the 'Notify Requester about Ticket Update' (or similar) Trigger to NOT fire when a specific string/phrase is present in the comment. That...
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Oliver Tietzeさんがコメントを作成しました:
+1 ... really Zendesk.. there are so many good reasons to allow documenting a "hidden" notification visibly in the ticket... Why do you ignore these 83 requests? Regards Oliver