Susan Maher
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Susan Maherさんの最近のアクティビティ-
Susan Maherさんがコメントを作成しました:
We are trying to grow our customer usage of our online Guide so at this time most of our tickets are opened via email or phone. It is difficult for me to find a ticket that has events in the Sunsh...
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Susan Maherさんがコメントを作成しました:
We also had a need to know who updated the ticket last and we had trouble identifying it easily because we have some automated processes that updated the ticket as well. This is a little long. I ...
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Susan Maherさんがコメントを作成しました:
Totally concur.
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Susan Maherさんがコメントを作成しました:
I can see reasons why an agent can read internal notes for tickets that are not in their group. It will depend on how an organization works. However, I agree that we should have this as an option...
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Susan Maherさんがコメントを作成しました:
Recently we noticed that some users that were suspended have become unsuspended however we do not have any entries in the log. This is very serious as these users need to remain suspended. We hav...
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Susan Maherさんがコメントを作成しました:
This solution has a problem. If I want to restrict a form so only managers can update the form, this trigger will not prevent anyone from updating the form before the notification goes out. This ...
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Susan Maherさんがコメントを作成しました:
It will soon be 2020 any updates? The only solution we have at this time is to copy and paste and we lose the customer's name in the entry.
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Susan Maherさんがコメントを作成しました:
To expand on my previous entry we have defined two custom fields: Owner and Owner Group. We have also defined triggers that will automatically set the Owner and Owner group according to certain cr...
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Susan Maherさんがコメントを作成しました:
Dan I agree with you. I am able to do a lot with due dates, triggers, automations, tags, etc. But that is adding more complexity to an already complex implementation of Zendesk. This is a built ...
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Susan Maherさんが投稿を作成しました:
Allow for more flexibility when defining SLAs
I understand that some businesses may have problems that need to be tracked in minutes while others in hours or days. However, SLAs in Zendesk are only set in hours/minutes. An SLA may be breach...