Avatar

Joelle Waksman

  • 合計アクティビティ
    13
  • 前回のアクティビティ
  • メンバー登録日
  • フォロー
    0ユーザー
  • フォロワー
    0ユーザー
  • 投票
    1
  • サブスクリプション
    7

アクティビティの概要

Joelle Waksmanさんの最近のアクティビティ
  • Avatar

    Joelle Waksmanさんが投稿を作成しました:

    Requester Wait Time

    We've been taking a closer look at our average requester wait time and how that compares (ratio) to our First response time. I'm thinking we're at a pretty good spot but wanted to gauge with others...

  • Avatar

    Joelle Waksmanさんがコメントを作成しました:

    +1! Our biggest struggle right now is attempting to engage the community in addition to our Idea Portal. Our idea portal lives technically as a community topic, however because of this limitation, ...

  • Avatar

    Joelle Waksmanさんが投稿を作成しました:

    Finding most engaged

    Hey there! We're looking to increase the engagement in our community and want to establish a BETA version of a moderator program similar to Zendesk. To do this, we want to invite 3-5 power users wh...

  • Avatar

    Joelle Waksmanさんがコメントを作成しました:

    Hi Nicole - I'm referring to the admin side of things under the "moderate content" section within the community. It sounds like your idea is on the same path, but seems like not the ideal scenario....

  • Avatar

    Joelle Waksmanさんが投稿を作成しました:

    Separating end-user community content

    回答済み

    We have multiple topics in our community and I was wondering if there was a way to separate specific topics either into different queues, or have some sort of distinction. Essentially, we have an i...