Jake Edwards
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Jake Edwardsさんの最近のアクティビティ-
Jake Edwardsさんがコメントを作成しました:
Any options to bring drafts to pre-published articles back to other plans? We don't need a full approval workflow but just basic editing without having to publish immediately, i.e. splitting Save f...
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Jake Edwardsさんがコメントを作成しました:
How about starting with improving search for content that already exists within Support? We get so many people searching our knowledgebase for ticket #'s and ticket content all with zero results. S...
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Jake Edwardsさんがコメントを作成しました:
I couldn't find the right forum for feedback directly, but these are the issues raised by our Agents. Auto-scroll to end should stop at the top of the last reply, not the end. Replies with large...
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Jake Edwardsさんがコメントを作成しました:
I was referring to the Views area, not the posts thread. Though, now you mention it, could be useful there too -- perhaps in brackets i.e. 01/01/2019 (X Months Ago). Perhaps a bit dramatic, but I f...
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Jake Edwardsさんが投稿を作成しました:
Extend Relative dates / "days ago" for all dates in views (en)
We rely on the dates to help arrange and sort our ticket backlog. Basic sorting is fine, but the ticket dates such as Last Updated, Requested, Assignee Update, become harder to read when there's lo...
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Jake Edwardsさんがコメントを作成しました:
Yeah, it's taken so long that our Web Form usage has declined significantly in favour of emails. We used to be 50/50, now Web Form is about ~15%. I'm sure there are other factors, but emails are "s...
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Jake Edwardsさんがコメントを作成しました:
@Nickie, that's the API documentation, but Zendesk's implementation paginates after a much shorter # of replies. I can't recall without checking a ticket but it might be as short as 10. I'd check ...
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Jake Edwardsさんがコメントを作成しました:
@Nickie, warning, it breaks across pages. It needs to be implemented at the platform level to be an effective solution. Wish they'd hurry up!
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Jake Edwardsさんがコメントを作成しました:
I have a few vendors that use Zendesk so I'm subject to the Zendesk experience as both an end-user and an agent... I find tickets that spread multiple pages a real pain to navigate, especially as t...
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Jake Edwardsさんがコメントを作成しました:
It shows on the first page of comments as it's been pinned, but not online (how odd). Perhaps the order of comments should be reversed 😂... As an agent, I find myself caught out constantly by sayi...