Jake Edwards

1. Cross Product
2. ...
3. Using the Zendesk Agent Workspace
4. About the Zendesk Agent Workspace

I couldn't find the right forum for feedback directly, but these are the issues raised by our Agents.   Auto-scroll to end should stop at the top of the last reply, not the end. Replies with large...

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• Jake Edwards
• 作成日時 2020年10月09日 01:04
• 1件の投票

1. コミュニティ
2. Feedback on Support
3. Extend Relative dates / "days ago" for all dates in views (en)

I was referring to the Views area, not the posts thread. Though, now you mention it, could be useful there too -- perhaps in brackets i.e. 01/01/2019 (X Months Ago). Perhaps a bit dramatic, but I f...

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• Jake Edwards
• 作成日時 2019年10月11日 06:26
• 0 件の投票

1. コミュニティ
2. Feedback on Guide
3. Allow end-users to use Rich Text formatting (like articles) and paste images

Yeah, it's taken so long that our Web Form usage has declined significantly in favour of emails. We used to be 50/50, now Web Form is about ~15%. I'm sure there are other factors, but emails are "s...

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• Jake Edwards
• 編集済み 2019年03月25日 23:55
• 0 件の投票

1. コミュニティ
2. Feedback on Guide
3. [COMPLETED] Allow control of the order of comments for end users

@Nickie, that's the API documentation, but Zendesk's implementation paginates after a much shorter # of replies. I can't recall without checking a ticket but it might be as short as 10. I'd check ...

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• Jake Edwards
• 作成日時 2017年09月09日 11:56
• 1件の投票

1. コミュニティ
2. Feedback on Guide
3. [COMPLETED] Allow control of the order of comments for end users

@Nickie, warning, it breaks across pages. It needs to be implemented at the platform level to be an effective solution. Wish they'd hurry up!

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• Jake Edwards
• 作成日時 2017年09月08日 00:22
• 1件の投票

1. コミュニティ
2. Feedback on Guide
3. [COMPLETED] Allow control of the order of comments for end users

I have a few vendors that use Zendesk so I'm subject to the Zendesk experience as both an end-user and an agent... I find tickets that spread multiple pages a real pain to navigate, especially as t...

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• Jake Edwards
• 作成日時 2017年04月02日 23:02
• 4件の投票

1. コミュニティ
2. Feedback on Guide
3. [COMPLETED] Allow control of the order of comments for end users

It shows on the first page of comments as it's been pinned, but not online (how odd). Perhaps the order of comments should be reversed 😂... As an agent, I find myself caught out constantly by sayi...

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• Jake Edwards
• 作成日時 2017年03月10日 23:44
• 0 件の投票

1. コミュニティ
2. Feedback on Guide
3. Enable custom ticket field columns to be added to the request table in Help Center my activities page

@Matt, nah, it doens't work :( See my earlier post from Jan 20. The request object is limited.

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• Jake Edwards
• 編集済み 2016年07月14日 02:07
• 0 件の投票

1. コミュニティ
2. Feedback on Guide
3. [COMPLETED] Allow control of the order of comments for end users

@pPatrick, this breaks with multiple pages (similar trick posted earlier).

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• Jake Edwards
• 作成日時 2016年07月12日 23:03
• 0 件の投票