Jake Edwards
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Jake Edwardsによる最近のアクティビティ-
Any options to bring drafts to pre-published articles back to other plans? We don't need a full approval workflow but just basic editing without having to publish immediately, i.e. splitting Save f...
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How about starting with improving search for content that already exists within Support? We get so many people searching our knowledgebase for ticket #'s and ticket content all with zero results. S...
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I couldn't find the right forum for feedback directly, but these are the issues raised by our Agents. Auto-scroll to end should stop at the top of the last reply, not the end. Replies with large...
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I was referring to the Views area, not the posts thread. Though, now you mention it, could be useful there too -- perhaps in brackets i.e. 01/01/2019 (X Months Ago). Perhaps a bit dramatic, but I f...
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Yeah, it's taken so long that our Web Form usage has declined significantly in favour of emails. We used to be 50/50, now Web Form is about ~15%. I'm sure there are other factors, but emails are "s...
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@Nickie, that's the API documentation, but Zendesk's implementation paginates after a much shorter # of replies. I can't recall without checking a ticket but it might be as short as 10. I'd check ...
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@Nickie, warning, it breaks across pages. It needs to be implemented at the platform level to be an effective solution. Wish they'd hurry up!
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I have a few vendors that use Zendesk so I'm subject to the Zendesk experience as both an end-user and an agent... I find tickets that spread multiple pages a real pain to navigate, especially as t...
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It shows on the first page of comments as it's been pinned, but not online (how odd). Perhaps the order of comments should be reversed 😂... As an agent, I find myself caught out constantly by sayi...
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@Matt, nah, it doens't work :( See my earlier post from Jan 20. The request object is limited.