Heather Cook
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アクティビティの概要
Heather Cookさんの最近のアクティビティ-
Heather Cookさんがコメントを作成しました:
I don't think I understand. So what would a user be able to see or do?
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Heather Cookさんがコメントを作成しました:
Is there a flow digram or life cycle diagram? Like when an article is created then the review state is X and published state is Y.
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Heather Cookさんがコメントを作成しました:
I would love to be able to make private comments public, as we by default set everything to private and sometimes agents forget to select public. it would be great if they could quickly change it t...
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Heather Cookさんがコメントを作成しました:
Ryan McGrew what happens if we don't have community? We don't use this feature.
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Heather Cookさんがコメントを作成しました:
@Raleigh - Should it not be double quotes? For example <h1>{{dc "home_title"}}</h1>
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Heather Cookさんがコメントを作成しました:
Both Sana and Susan make great points. In order to really understand the journey the user has been through date and time stamp is needed. This shows how long each activity took and the time in betw...
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Heather Cookさんがコメントを作成しました:
We have replaced pathfinder with the Sunshine Events app. There is a lot more events it can capture than pathfinder, which is great. However when they submit a ticket the app included the entire de...
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Heather Cookさんがコメントを作成しました:
Brett Bowser Thank you for the suggestion. But to be honest that isn't actually helpful. If a help desk agent raises a ticket on behalf of a customer, the solution in that articles means the custom...
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Heather Cookさんがコメントを作成しました:
This covers protecting our Zendesk support from spam ticket from the help centre and email, but does not cover API. With the anonymous feature anyone could create a ticket in zendesk support (if th...
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Heather Cookさんがコメントを作成しました:
The field "organisation" pops up when the end user is linked to more than one organisation. Can i rename this field? As the word organisation doesn't mean much to my customers.