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McCabe Tonna

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McCabe Tonnaさんの最近のアクティビティ
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    McCabe Tonnaさんがコメントを作成しました:

    @conza this is the "Slack Ticket Trigger" it makes automatically   {"ticket_id": "{{ticket.id}}","status": "{{ticket.status}}","updated_at": "{{ticket.updated_at_with_timestamp}}","subdomain": "{{t...

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    McCabe Tonnaさんが投稿を作成しました:

    How to transpose data in Tables

    The Zendesk Explore Tables Visualization Type is most common to an excel sheet. The ability to Transpose the data was difficult for me to find, so Here is a quick writeup how.   I wanted the Column...

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    McCabe Tonnaさんがコメントを作成しました:

    Berlinda, Are you saying that when you enter a private note, the end-user can see the contents of the note via email? 

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    McCabe Tonnaさんがコメントを作成しました:

    What plan is your Zendesk on? https://support.zendesk.com/hc/en-us/articles/212374637-About-Zendesk-Support-plan-types#topic_o2p_2fc_pt   yourzendesk.zendesk.com/agent/admin/triggers  Look for some...

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    McCabe Tonnaさんがコメントを作成しました:

    Can you show the contents of your trigger settings and actions for these notifications? 

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    McCabe Tonnaさんがコメントを作成しました:

    Paul, are saying that you want your Agents to receive notifications for internal comments for tickets they're mentioned in? 

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    McCabe Tonnaさんがコメントを作成しました:

    Nadezhda, To have multiple? No, although I'm sure a custom app could change the alias based on conditions. This would require a custom script.  psuedo code: Client.get('currentUser.alias') if Clien...

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    McCabe Tonnaさんが投稿を作成しました:

    Tip: Expedite Pagination for Zendesk Text History

    If your Zendesk relies heavily on Text as one of its communication channels, the text history becomes large very fast.  A day of text messages can span over a dozen pages; making covering days/week...

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    McCabe Tonnaさんがコメントを作成しました:

    So you need a listener on the custom field - which when changed will enable save, otherwise its disabled something like this

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    McCabe Tonnaさんがコメントを作成しました:

    @Matt Not sure how comfortable you are with Zendesk Apps, but a sidebar app could take care of this.