Jonathan March
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合計アクティビティ1667
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アクティビティの概要
Jonathan Marchさんの最近のアクティビティ-
Jonathan Marchさんがコメントを作成しました:
Hi Tomas, Sorry, I'm not aware of any way to disable them, but others might be able to chime in with a solution.
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Jonathan Marchさんがコメントを作成しました:
P.S. If some of your customers are not receiving expected notifications, the first step is to look at the event log for the ticket, to see whether ZD actually sent the notifications. See https://su...
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Jonathan Marchさんがコメントを作成しました:
Thanks for elaborating, Zach. As you correctly say, there is normally no such rule. It would be possible for you or other admins of your ZD instance to create such a rule (e.g. to include the condi...
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Jonathan Marchさんがコメントを作成しました:
Hi Zach, could you explain what the goal is here? The purpose of Pending status is to indicate that you are awaiting a reply from the user. But usually when a ticket is created, it was the user who...
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Jonathan Marchさんがコメントを作成しました:
Assign each of those users a specific tag, for example `no_receipt_notification`. Then every ticket that they create will have that tag. To the trigger, add the condition tags contain none of the f...
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Jonathan Marchさんがコメントを作成しました:
Hi Diogo Romero, The easiest way is just to insert a space, so: "# 4232" That won't generate a link for you internally, of course -- I don’t think there’s a way to have it generate a link for inter...
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Jonathan Marchさんがコメントを作成しました:
Thanks for that explanation. I have just translated the sentence and I see "if you would like to add more ticket forms, upgrade your account" implying that you do not actually have the necessary ac...
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Jonathan Marchさんがコメントを作成しました:
Hello Daniel Parisi From the English translation of that article To add conditions to a ticket form In the sidebar, click theAdmin icon ( ), and then click Manage > Ticket Forms.Hover over the tic...
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Jonathan Marchさんがコメントを作成しました:
Hi Subodh Jumle If I understand your use-case, you should be able to get that with the following conditions: Meet ALL: Status Changed to Solved Current user Is (agent) [Or for the converse, Curre...
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Jonathan Marchさんがコメントを作成しました:
Hi Laetitia Bonaldo -- I am a 9-year ZD user and enthusiast, but you are raising what remains, year after year, one of the most puzzlingly frustrating omissions from ZD's admin-facing features. IMO...