Jonathan March
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Jonathan Marchさんの最近のアクティビティ-
Jonathan Marchさんがコメントを作成しました:
Not sure how long it's been since I commented on this issue, but having just run into it again myself, I'll add my fervent prayer for progress on being able to CC a user's secondary email address.
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Jonathan Marchさんがコメントを作成しました:
Thank you Patricia Pérez-Hinojosa , that's a great find (even it it's not officially supported, which makes me nervous!)
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Jonathan Marchさんがコメントを作成しました:
Patrick Townley Similar to yesterday's comment by Sheryl T , I would recommend NOT setting to solved, but rather moving to a Spam Holding group. Then periodically select everything in that group a...
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Jonathan Marchさんがコメントを作成しました:
Barrett Brewington > OR decide to “take it”, then hit “Submit”, get kicked out to the main page, find the ticket I just took, and go back into it. To me, that is also a big waste of time. A much e...
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Jonathan Marchさんがコメントを作成しました:
Many thanks for the info Ryan, makes sense. Zendesk, since we have the captcha safeguard for anonymous tickets submitted from a web form, it seems that it would be useful to support another setting...
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Jonathan Marchさんがコメントを作成しました:
Thanks for the link, Sheryl T. I've asked the API question there, am puzzled by this.
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Jonathan Marchさんがコメントを作成しました:
Zendesk, could you please clarify how it's possible for a malefactor to use the API without having possession of an API Token? > If you view the events of the spam ticket (see Viewing all events o...
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Jonathan Marchさんがコメントを作成しました:
Is it really possible to create a ticket using the API without an authorized API token? I didn't think that it was. In our case, this spam was coming in via the "Default Ticket Form": https://entho...
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Jonathan Marchさんがコメントを作成しました:
> I would like to suggest to the Zendesk team that the reCAPTCHA works like all other websites where you have to select a set of images that match the criteria. It says it is protected by reCAPTCHA...
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Jonathan Marchさんがコメントを作成しました:
Update -- starting sometime early today, no more of these spams have been reaching us or our spam-catching-keyword-triggers. Some of them ended up in our suspended ticket view (as "malicious conten...