Pascal Turmel
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Pascal Turmelさんの最近のアクティビティ-
Pascal Turmelさんがコメントを作成しました:
Same issue here - We are no longer using Zendesk Talk (How to disable it to prevent those message upon first login in the morning?)
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Pascal Turmelさんがコメントを作成しました:
Pretty basic feature. A Customer should be able to self serve and update the priority of a ticket simply by toggling the field in the Zendesk Portal as opposed to add a comment to request someone t...
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Pascal Turmelさんがコメントを作成しました:
We are also affected by this issue. Same dilema of either halving your C-SAT response rate with a redirect URL for all customers or incorrect C-SAT results. This is a recent issue. Please address
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Pascal Turmelさんがコメントを作成しました:
Could someome please summarize me the good reasons to use MarkDown over the Rich Text Editor. I am trying to make a decision to switch from 5 years of using Markdown to the Rich Text Editor and wan...
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Pascal Turmelさんがコメントを作成しました:
How can we search through the ENTIRE Audit Log as opposed to fetching from each pages or alternatively exporting the full log via API ? Even from the API this is not obvious https://developer.zende...
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Pascal Turmelさんがコメントを作成しました:
+ 1 - Taken the lack of other "Status" to differentiate say a defect from a normal incident, I thought a solution via displaying a custom field indicating the type of issue faced would help, but th...
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Pascal Turmelさんがコメントを作成しました:
+1 - Same as Everyone. We want to leverage the "On Hold" Status to differentiate other open with Support vs. on Hold pending R&D / Engineering. Since there is no Zendesk functionality to add Custom...