Andrei Kamarouski
I am Zendesk Expert and Pythia CEO. We develop productivity apps for Zendesk. https://pythia.cc
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Andrei Kamarouskiさんの最近のアクティビティ-
Andrei Kamarouskiさんがコメントを作成しました:
Hi Olga Reshetnikova, Sure you can use Zendesk Support REST API or Mobile SDK to do this.
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Andrei Kamarouskiさんがコメントを作成しました:
Hi Eugene Orman, Our Zendesk has custom ticket fields and needs to calculate the time spent on the ticket updates when those fields had specific historical values (they change over time), not just ...
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Andrei Kamarouskiさんがコメントを作成しました:
Hi Eugene Orman, I have a question. How do we track Handling time for the specific ticket updates with custom text field changes. Because I see that Field changes are tracked before and after the u...
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Andrei Kamarouskiさんがコメントを作成しました:
Hi Muna, I see your case. I don't think that native shortcuts UI allows you to handlу those complex permissions this properly. P.S. As said above, our app can do this (showing only macros related t...
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Andrei Kamarouskiさんがコメントを作成しました:
You could use Chat triggers to add Dept to the chat / require Dept in pre-chat form. Based on this your agents will see only shortcuts related to those Depts. Look at this article. https://support....
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Andrei Kamarouskiさんがコメントを作成しました:
Hi Muna, From my knowledge, it is possible oonce your Chat departments are used as Brands (and not actual departments like Sales, Support etc) or Dept + Brand combinations (like Brand 1 + Sales, Br...
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Andrei Kamarouskiさんがコメントを作成しました:
Hi Melanie Scarth, There some workarounds to count tags in a very specific way (like this one). If you would like to get tailored advice feel free to contact us via our website.
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Andrei Kamarouskiさんがコメントを作成しました:
Hi Melanie Scarth, I guess you need to know what is the rate of One-Touch tickets for macros used in those tickets, correct? There is a recipe for Macros usage reporting in Explore. You just need t...
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Andrei Kamarouskiさんがコメントを作成しました:
UPD2. Check my new post about setting up an excellent tickets categorization system in Zendesk (this is one of the posts as follow-ups for this post).
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Andrei Kamarouskiさんがコメントを作成しました:
It depends what you are trying to do with macros. You can use make actions via triggers - https://support.zendesk.com/hc/en-us/articles/203662246-About-triggers-and-how-they-work There are worka...