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Edwin Schukking

Director, Global Member Services @ Kantar Lightspeed / Location: Amsterdam, Netherlands

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    Edwin Schukkingさんが投稿を作成しました:

    What App to use for translate ticket descriptions from Arabic?

    Hi, We are looking for your advise what app to use to translate Zendesk ticket content from Arabic into English. We are not looking for a professional translation, but good enough so our agents wou...

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    Edwin Schukkingさんがコメントを作成しました:

    Hi Jessie, Thanks for letting me know, this is great! Kind regards,Edwin

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    Edwin Schukkingさんがコメントを作成しました:

    Hi Nicole, Thank you for the confirmation. At the moment we are only weeks away from launching our Swiss portal, but just now I checked and Swiss Italian is not an option to select yet. Since DEV i...

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    Edwin Schukkingさんがコメントを作成しました:

    Hi Jessie,  Indeed we would like to be able to use Swiss Italian support! Now we are feeling special to be the first Zendesk users to use the Swiss Italian language codes :-) We are setting up the ...

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    Edwin Schukkingさんがコメントを作成しました:

    Thanks, @Trapta . We'll have a look into the tip! Edwin

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    Edwin Schukkingさんがコメントを作成しました:

    I have more or less the same question as Adelle.  When the user votes NO, we would like to display the list of forms, so they can submit a ticket using one of the contact forms.

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    Edwin Schukkingさんがコメントを作成しました:

    Hi Jessie, Any news from the Product Team on this?Or shall I create a support ticket instead? Kind regards,Edwin

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    Edwin Schukkingさんがコメントを作成しました:

    Thanks, Jessie!

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    Edwin Schukkingさんが投稿を作成しました:

    Swiss Italian?

    Hi everyone, I must be blind, because I notice in the language list  Swiss French Swiss German but Swiss Italian I could not find in the list. Is there a setting I missed? Kind regards,Edwin

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    Edwin Schukkingさんがコメントを作成しました:

    Hi, Not sure, but instead I might need to calculate the value when the number of re-opens of the ticket is still 0 (zero), the status is Solved and the value in the calculated column is NULL. Kind ...