Juergen Wagenbach
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アクティビティの概要
Juergen Wagenbachさんの最近のアクティビティ-
Juergen Wagenbachさんがコメントを作成しました:
Yes, I have the same problem since this week. I rated this as a new "bug" (or "feature"(?) like scrum developers always like to say ;-). We are using Edge Chromium which is the default browser in o...
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Juergen Wagenbachさんがコメントを作成しました:
We have configured support addresses with different domain names due to historical reasons. Is there a possibility to configure a "reply-to" mail address which differs from the configured and possi...
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Juergen Wagenbachさんがコメントを作成しました:
It seems to be that there is still no trigger present which can check the domain address within the requester's mail address and assign the ticket to a group of agents then (although lots of Zendes...
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Juergen Wagenbachさんがコメントを作成しました:
Dear Brett I have tested a lot and it worked ;-) I just had some other problem then because we assign the ticket to an agent if a agent replies and it was not assigned before. I had to adapt this t...
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Juergen Wagenbachさんがコメントを作成しました:
Dear BrettThanks for the quick reply, the link to the other article, and the possible workaround by a trigger. This is actually how I think that an efficient support should work ;-). Thanks. P.S.:I...
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Juergen Wagenbachさんがコメントを作成しました:
We have a globally acting team of support agents. If an agent needs help for himself by the top level agents at the headquarter, he raises a ticket which is assigned to the top expert group then. T...
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Juergen Wagenbachさんがコメントを作成しました:
Hi Jessie I am actually refering to the "Phone" and "Description" fields of the user profile by my request which seems to be present in every Zendesk based support solution. It is possible that an ...
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Juergen Wagenbachさんがコメントを作成しました:
HiThe end-user has the possibility to enter optional information by the "Telephone" and "Description" fields of his profile.We tried to motivate our users to provide some information in these field...
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Juergen Wagenbachさんがコメントを作成しました:
Hi We want to offer our customers the chance to provide additional information directly in their end user account profile. This means these custom fields must be visible for the end-user and the co...