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Ninja Raj

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Ninja Rajさんの最近のアクティビティ
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    Ninja Rajさんがコメントを作成しました:

    Dear team,   I have a problem with my dashboard and the query both shows different data.  This my dashboard    When i recheck back my query on the same date its shows a different number.      May...

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    Ninja Rajさんが投稿を作成しました:

    How to create Average of ART (Average Resolution Time for each tickets)

    回答済み

    Kindly assist how to find  (Average Resolution Time for each tickets) under ticket assignee.  

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    Ninja Rajさんが投稿を作成しました:

    ticket touches

    回答済み

    Hi Team,    Can help how to find ticket touches per agent and total touches per group.  We have try 1 metrics on inslight data but its show #public comment ( include of customer email). We need onl...

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    Ninja Rajさんが投稿を作成しました:

    Total incoming

    回答済み

    Dear Team,   Can anyone help how to find total incoming ticket per day and min to solved only for email ticket team.  Our company have 2 team inbound voice / inbound email now i need to find out pe...

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    Ninja Rajさんが投稿を作成しました:

    Monthly Average of ART (Average Resolution Time for each tickets)

    Hi Zendesk support team,  Our company handle courier service and we used Zendesk to create ticket and assign to other department all. Now we going to setup KPI for our agent. And we have 2 group on...

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    Ninja Rajさんがコメントを作成しました:

    Hi Team need help on Zendesk Insights ( How to created "Average response time( min) of an Agent") Can help how to get data on metric.  

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    Ninja Rajさんがコメントを作成しました:

    Hai can someone please help me figure out how to achieve this and the way to find out Average Response Time (ART).  I reached out to ZenDesk Support and they shared with me the idea of using  recom...

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    Ninja Rajさんが投稿を作成しました:

    How to report on Average Response Time for individual agents? (Insights)

    Hai Team need assist for created ART for individual agent on insights.  Kindly provide the method to create for ART.    Thank you. Raj