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Oren Gozlan

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    Oren Gozlanさんが投稿を作成しました:

    Zendesk and PowerBI

    回答済み

    Hi Guys,   trying to play around and build some new views .... can someone help with how to build "tickets opened today" sorted by Prio & status   thnx for help! Oren

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    Oren Gozlanさんがコメントを作成しました:

      Still - looking for a restart SLA on re-open... 

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    Oren Gozlanさんが投稿を作成しました:

    Support Tickets to Guide Article Automation

    Hi all. I have few tickets which are opened for the support team as "FYI" (such as general bugs, new releases, etc). The formation of those emails are fixed and i have no problem to identify them. ...

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    Oren Gozlanさんがコメントを作成しました:

    after sending an email to Zendesk support, i've got this answer:   Hey Oren, Thanks for contacting Zendesk's Customer Advocacy team. I completely understand your concern regarding the ability to ...

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    Oren Gozlanさんがコメントを作成しました:

    I don't this that +1 is the issue. This is a critical bug that can be a life changer for Zendesk, it can't be that Zendesk have not thought about it. Zendesk ??!!!

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    Oren Gozlanさんが投稿を作成しました:

    End User with Multiple Organizations automation

    回答済み

    When end user with few organizations opens a case via mail channel – how do you assign to the right account?  Let’s say: my end user have organizations X (default), Y , Z He send an email to my sup...

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    Oren Gozlanさんが投稿を作成しました:

    Automation/Triggers - set organization for end user with multiple organizations

    回答済み

    So how do you manage end users with multiple organizations? When end user with few organizations opens a case via mail channel – how do you assign to the right account?  Let’s say: my end user have...

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    Oren Gozlanさんが投稿を作成しました:

    Triggers & Performance

    回答済み

    Does any one have information about ticket creation processing time when needs to go through triggers? I mean ... if I have 10 triggers or 200 - what will be the impact? 10x

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    Oren Gozlanさんが投稿を作成しました:

    outlook plugin

    回答済み

    Hi all. is there a way to add organization selection to the plug in? all my end users are "multiple organizations" end users and we are looking for a way to select the right organization when submi...

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    Oren Gozlanさんが投稿を作成しました:

    Coloring ticket line in view

    回答済み

    Hi, is there any option to color the entire ticket line? something like if prio is urgent - the whole line of the case will be red ?   thnx