Graham Robson
-
合計アクティビティ89
-
前回のアクティビティ
-
メンバー登録日
-
フォロー1ユーザー
-
フォロワー0ユーザー
-
投票19
-
サブスクリプション53
アクティビティの概要
Graham Robsonさんの最近のアクティビティ-
Graham Robsonさんがコメントを作成しました:
Hi Tom, You'll find that Zendesk's native SLA Management only supports three SLA metric concepts - First Response, [ongoing] Updates, and Resolution. If you need more than this i.e your Restoration...
-
Graham Robsonさんがコメントを作成しました:
Hi Rahul, We have just the capability you need with our paid Cloudset Conditionality App. It supports what we call dependant value fields, where you can sub-set a controlled field. We offer a 30-d...
-
Graham Robsonさんがコメントを作成しました:
Hey Cat, We at Cloudset have a paid app called Cloudset Conditionality which also provides conditional fields for user and organization fields. Rules can be defined based on the logged-in agent gro...
-
Graham Robsonさんがコメントを作成しました:
Hey Shane, I'd like to endorse Thomas's recommendation to present business impact, rather than expose priority. It makes the customer think more and is more helpful to the agent to understand the i...
-
Graham Robsonさんがコメントを作成しました:
Hi Andrew, Yes - you can natively hide fields from end-users, but not the inverse, agents will see all fields. You'd need Zendesk Forms (Enterprise or Productivity Pack) to configure the agent fie...
-
Graham Robsonさんがコメントを作成しました:
Can this capability be extended to enable account assumption to other trusted third-parties? A Zendesk customer may wish to obtain support from a Zendesk implementation partner. Thanks, Graham
-
Graham Robsonさんがコメントを作成しました:
Hi Tara, It may be an overkill, but our CloudSET Conditionality App supports mandatory field on creation/edit. Graham (CloudSET)
-
Graham Robsonさんがコメントを作成しました:
Hi Leandro, I know you have already reached out to us, but in case there are others interested to know, our CloudSET Conditionality App is able to handle multiple conditions and multiple rules on t...
-
Graham Robsonさんがコメントを作成しました:
Hi Alessio, You can't use triggers because they get applied after the ticket is submitted or edited. You'd need to use something like our CloudSET's Conditionality App which controls the visibility...
-
Graham Robsonさんがコメントを作成しました:
Hey Matt, A solid piece of work here, although it appears to come from a suggested solution orientation. However, it does highlight the GDPR pain points, and what might work best from a Zendesk adm...