Sudeshna Basu
Product Manager, Zendesk Support
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Sudeshna Basuによる最近のアクティビティ-
Hi Lindsay,Thank you so much for sharing your feedback on the new trigger page. It's great to know that you like the new updates overall. But sorry to hear that you're facing some challenges, as we...
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Hi CatherineThanks for your comment. Providing you an easy way to organize your triggers by categories is on the product roadmap. Stay tuned for further updates later this year.
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Hello AlfredoThank you for providing feedback on the new functionality, much appreciated!I wanted to confirm that the sort function does not alter the sequence of the trigger execution. After you s...
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Hi Greg O'Neill,Congratulations on your first report replication from Insights to Explore!I assume the issue you're referring to is similar to the one reported here: https://support.zendesk.com/hc/...
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Hello Bernard MerkelSincere apologies for the disruption. Our team has resolved the root cause and access has been restored to all affected accounts.
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Hi Bobby Quezada Your account issue should have been resolved, apologies for the inconvenience.
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Hi Neil Lillemark,The Knowledge Base, Community & Search reports are not powered by GoodData. Hence, these will not be impacted by the Insights end of life.However, the Overview, Leaderboard & Sati...
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Hi Jessica,Thanks for your feedback on Guide reporting.Enhancing reporting capabilities for the Guide dataset is on the roadmap for Explore, however we don't have a planned timeline yet.
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Hi Jessica Strozyk,The Knowledge Base & Search reports are built-in reports available with all Zendesk Support plans and are not a part of Insights reporting. Hence these will not be impacted by th...
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Hi Timur B,Inactive Insights accounts are those that have not been used for 60 days or longer.