Jeff Callahan
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Jeff Callahanさんの最近のアクティビティ-
Jeff Callahanさんが投稿を作成しました:
[Request]: Report on First Level of Dropdown only
I am using dropdowns for my category fields. I would like to only report only on the first level of the dropdown. Can I create a custom metric in Zendesk to only report on the Top level? Basica...
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Jeff Callahanさんがコメントを作成しました:
I would think a hybrid of 1 & 2 - Have the new ticket be created for you based on obvious defaults (commenter becomes requester, most values are preserved, status is reset) and then be taken to an ...
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Jeff Callahanさんがコメントを作成しました:
Does the current integration for JIRA OnDemand use the REST or SOAP API?
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Jeff Callahanさんが投稿を作成しました:
Linked JIRA - Auto Populate JIRA Number to ZD Custom Field
I just started using the new ZD JIRA App (v3). Prior to this I created a custom field in ZD where we would manually enter the related JIRA numbers - we used this a lot in reports and views. I did...
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Jeff Callahanさんがコメントを作成しました:
I too have many cases where a client add a comment to an existing thread that is an entirely different support issue - in many cases handled by a different team. I need the ability to take the l...
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Jeff Callahanさんがコメントを作成しました:
I did not enable role restrictions. I have reloaded the page as well as logged out and closed my browser. I have verified this on existing tickets. For some reason i'm just not seeing the Ticket Si...
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Jeff Callahanさんがコメントを作成しました:
I successfully uploaded & installed the Redactor app, but I'm not seeing the Ticket Sidebar.
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Jeff Callahanさんがコメントを作成しました:
Jon Thanks for posting the support workaround - this worked perfect for me! Basically i'm looking to alert Account Managers and Executive Management when the TIcket Priority is greater than Norm...
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Jeff Callahanさんがコメントを作成しました:
I agree - this is a basic requirement and should be fixed. The only workaround I can see is purchasing additional seats
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Jeff Callahanさんがコメントを作成しました:
@Patrick - thanks for the info, that is harldy a workaround I see that this feature is marked as "Planned" Hopefully Zendesk can provide an ETA and/or solution shortly