Mark Leci
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アクティビティの概要
Mark Leciさんの最近のアクティビティ-
Mark Leciさんがコメントを作成しました:
Hi Robert, Thanks for your reply! I think your suggestion would work perfectly for us - right now I am looking into doing exactly the same via API, but I don't think we currently have the develop...
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Mark Leciさんが投稿を作成しました:
Agents adding incorrect end users to tickets
Hi there! Our organization is on the Enterprise plan, however this problem dates back to before we upgraded. We have multiple client organizations that we support (over 2000). Agents are always h...
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Mark Leciさんがコメントを作成しました:
Hi Nina, If I'm understanding right, you should be able to change the tags without changing the actual values. For example, in my setup I have two custom fields that have the value EMEA as a drop...
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Mark Leciさんがコメントを作成しました:
I've run into this as well - we have a lot of fields populated by middleware (Zapier) or by triggers. While I think this feature request is super valuable, we have found a workaround for this in th...
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Mark Leciさんがコメントを作成しました:
Robbie Chasse can you expand on that please? I'm not sure how a trigger makes the field required on submit.
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Mark Leciさんがコメントを作成しました:
Has there been any progress on making a field required on submit? This currently doesn't seem possible. For example, if I have a (custom dropdown) field A, the only way to make it required is to se...
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Mark Leciさんがコメントを作成しました:
Hi Devan - Community Manager, Unfortunately in this case that doesn't really work.That's ok, I will just try to compare against other reports to see if we still have open tickets. I appreciate th...
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Mark Leciさんがコメントを作成しました:
This is a great feature! We are using Explore, is there any reporting available for this? I haven't been able to find any metrics or fields so far for it.
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Mark Leciさんがコメントを作成しました:
Hi Taylor, The end goal is to show the full resolution time for tickets created since a date (in this case June 26th and before some date). Using the full resolution time by itself doesn't give ...
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Mark Leciさんが投稿を作成しました:
Agent Workspace Issues
For some reason I'm unable to submit a support ticket, so I'm posting here as I don't think addressing multiple issues via a support chat is going to be effective. We switched over to the agent wor...