Mark Leci
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Mark Leciによる最近のアクティビティ-
Hi Robert, Thanks for your reply! I think your suggestion would work perfectly for us - right now I am looking into doing exactly the same via API, but I don't think we currently have the develop...
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Hi Nina, If I'm understanding right, you should be able to change the tags without changing the actual values. For example, in my setup I have two custom fields that have the value EMEA as a drop...
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I've run into this as well - we have a lot of fields populated by middleware (Zapier) or by triggers. While I think this feature request is super valuable, we have found a workaround for this in th...
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Robbie Chasse can you expand on that please? I'm not sure how a trigger makes the field required on submit.
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Has there been any progress on making a field required on submit? This currently doesn't seem possible. For example, if I have a (custom dropdown) field A, the only way to make it required is to se...
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Hi Devan - Community Manager, Unfortunately in this case that doesn't really work.That's ok, I will just try to compare against other reports to see if we still have open tickets. I appreciate th...
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This is a great feature! We are using Explore, is there any reporting available for this? I haven't been able to find any metrics or fields so far for it.
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Hi Taylor, The end goal is to show the full resolution time for tickets created since a date (in this case June 26th and before some date). Using the full resolution time by itself doesn't give ...
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Hi Brandon, Thank you for the suggestion - unfortunately, this doesn't seem to work. I tried the above formula, when I use this as a metric and use MAX as the aggregator, I get a result of 1 day ...
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For anyone that is having the same issue I was, the workaround is somewhat complex. Here's all the steps I needed! Add the time tracking app as above Add the 'Ticket Field Manager' app, which le...