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Mark Leci

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  • Agents adding incorrect end users to tickets

    Hi there!   Our organization is on the Enterprise plan, however this problem dates back to before we upgraded. We have multiple client organizations that we support (over 2000). Agents are always h...

  • Agent Workspace Issues

    For some reason I'm unable to submit a support ticket, so I'm posting here as I don't think addressing multiple issues via a support chat is going to be effective. We switched over to the agent wor...