+1....I have been struggling trying to find a way for agents to fill a custom form. Filling a form from the support site is not a nice experience. The fields are very small, you don't see the descr...
This is happening to us too but only when the agent clicks on the 'Tags' fields. I opened a ticket today and I am waiting for Zendesk to get back. Please let me know if you find a solution. Thanks!