Madison Davis
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Madison Davisさんの最近のアクティビティ-
Madison Davisさんが記事を作成しました:
Zendesk以外のユーザーとクエリを共有することはできますか
質問 Zendesk外のユーザーとクエリを共有できますか？ 回答 いいえ、これはできません。ただし、外部ユーザーとダッシュボードを共有することはできます。この問題を回避するには、共有のために1つのクエリしか持たないダッシュボードを作成します。 詳細については、次の記事を参照してください。Zendesk外でExploreダッシュボードを共有する。 翻訳に関する免責事項：この記事は、お客様の利...
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Madison Davisさんがコメントを作成しました:
Hi Anaïs! Your understanding is accurate. {{ticket.link}} will show you a full URL:-To agents, it will show yoursubdomain.zendesk.com/agent/tickets/123 -To end users, it will show yoursubdomain.zen...
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Madison Davisさんがコメントを作成しました:
Hey Rachel! Sorry for the delayed response. There's actually a default metric in the Knowledge Capture dataset called % Agent Engagement Rate that measures just this! It's also included on the defa...
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Madison Davisさんがコメントを作成しました:
Hello Anais! That sounds like a pretty confusing experience. Were you maybe replying to a closed ticket, and the reply created a follow up? And just to confirm, you were logged in as an agent, repl...
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Madison Davisさんがコメントを作成しました:
Hello Jean-Edouard! Today, we don't yet offer robust search-related data in Explore. You can view some basic search information about your Help Center as shown here, but if you need to get more det...
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Madison Davisさんがコメントを作成しました:
Hi Jacob! Sorry for the delayed reply. A query is executed when you access it - so either loading the query in Explore, or loading a dashboard that the query is placed on. It's also executed anytim...
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Madison Davisさんがコメントを作成しました:
Hi Bill! Sorry to hear this is happening and that it's proving confusing too! It sounds to me like you are reconfiguring settings in your Chat account, when what you need to do is follow along with...
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Madison Davisさんがコメントを作成しました:
Hi Raphael, I see that you submitted a ticket to our support team to look into this issue. I think it will be best to resolve this there so we can take a look at your account-specific settings and ...
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Madison Davisさんがコメントを作成しました:
Hi Edd! That's a strange one! I have a couple questions. Do your agents make outbound calls? Or are all your calls inbound? Are you using Zendesk Talk or a CTI integration with Talk Partner Edition?
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Madison Davisさんがコメントを作成しました:
Hello Clothilde! Each of your forms can be permalinked. Your default form selection page would be https://subdomain.zendesk.com/hc/requests/new and once you select a form from the dropdown you'll s...