Madison Davis
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Madison Davisさんがコメントを作成しました:
This article is based on a question posed by Zendesk Community Member Stassa Miller. The answer was originally provided by Zendesk Community Moderator Heather Rommel. For full context, you can read...
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Madison Davisさんがコメントを作成しました:
This article is based on a question posed by Zendesk Community Member Darren Taylor. For full context, you can read the the original conversation in the community here: Drillthrough Not Showing Col...
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Madison Davisさんがコメントを作成しました:
Hey Ian, if you haven't seen it yet, I'd start with Time Tracking app: metrics you need to be measuring. There are a couple examples in there for measuring handle time by ticket or by agent.
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Madison Davisさんがコメントを作成しました:
Thanks for clarifying, Randy! It sounds like what would actually help is a renamed set. You can read how to update the name of attributes in this recipe. It's talking about a different attribute, b...
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Madison Davisさんがコメントを作成しました:
Hi Kyle, I'm not sure, as the integration is developed at SageTalk! You'll need to visit http://www.sagetalk.io/ for more information about their integration.
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Madison Davisさんがコメントを作成しました:
Hi Catalin! It looks like you heard from our support team that this isn't possible in Explore at this point in time. For any onlookers, Catalin posted a feature request in our product feedback foru...
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Madison Davisさんがコメントを作成しました:
Hey Peter! It looks like you submitted a ticket about this to our Advocacy team. Is everything squared away?
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Madison Davisさんがコメントを作成しました:
Hi Pilulka Distribuce s.r.o.! We were temporarily having issues with our billing portal earlier this week. Could you try again and let us know if you're still having issues?
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Madison Davisさんがコメントを作成しました:
Hi Randy! Can you share your query and what you're hoping to measure? Including zero or null values might be specific to your use case.
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Madison Davisさんがコメントを作成しました:
Hi Kyle! Glad to hear SageTalk's integration might work for you. If you have any questions, you'll want to ask them directly at their website!