Charles Nadeau

1. Guide
2. ...
3. Supporting multiple languages in Help Center (Guide Professional and Enterprise)
4. Localizing help center content

Hi Sally Anne, I'm not sure if there's a solution for Unbabel. The Zendesk Docs team doesn't use Unbabel or any connector to manage article translations. You could use a script to rewrite the image...

• コメントを表示
• Charles Nadeau
• 編集済み 2021年04月13日 23:52
• 1件の投票

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. How product docs are produced at Zendesk

Hi Valery, unfortunately we don't have a script for the use case I'm describing. Our team publishes articles manually. To track which article in Help Center that a DITA file corresponds to, we use ...

• コメントを表示
• Charles Nadeau
• 作成日時 2021年01月08日 18:59
• 0 件の投票

1. Support
2. ...
3. Channels
4. Using the API dashboard

Hi Eric, Requests in the Help Center API don't count against the rate limit of the Support API, but the Help Center API still has the same limits as the Support API and they also depend on your Sup...

• コメントを表示
• Charles Nadeau
• 編集済み 2020年10月28日 16:47
• 0 件の投票

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. How product docs are produced at Zendesk

Hi Valerie, thanks for the thoughtful comments. Problem #1: Publishing. > when you add more articles to the section there is no way to identify which articles need to be updated and which need to b...

• コメントを表示
• Charles Nadeau
• 編集済み 2020年10月26日 17:46
• 0 件の投票

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Using the help center templating language

Just to step in here quickly. A condition is anything that resolves to true or false. You basically create the condition you want to meet. Example: {{#if name == 'Foo'}}

• コメントを表示
• Charles Nadeau
• 作成日時 2020年10月13日 17:18
• -1件の投票

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Help center JavaScript cookbook

Hi KC, The cookbook relies heavily on jQuery. The Copenhagen v2 theme removed the jQuery library but you can add it back. Here are the instructions: https://support.zendesk.com/hc/en-us/articles/36...

• コメントを表示
• Charles Nadeau
• 作成日時 2020年05月19日 21:16
• 1件の投票

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. How product docs are produced at Zendesk

Hi Maria, I pushed example files to the docs folder in the repo. See example-handoffs.json and example-localized_content.json. Thanks. Charles

• コメントを表示
• Charles Nadeau
• 作成日時 2020年05月14日 18:02
• 1件の投票

1. Support
2. ...
3. Best practices and recipes
4. Google Analytics and help center - Part 3: Tracking customers' actions

It turns out the Google Analytics code uses jQuery extensively (anything with a $ is jQuery) and needs to be rewritten for Copenhagen v2 using standard JavaScript. The simplest solution would be to...

• コメントを表示
• Charles Nadeau
• 作成日時 2020年04月20日 22:26
• 0 件の投票

1. Support
2. ...
3. Best practices and recipes
4. Google Analytics and help center - Part 3: Tracking customers' actions

Hi Kate and Joey, You can replace the following jQuery opening: $(document).ready(function() { with the JavaScript equivalent: document.addEventListener('DOMContentLoaded', function() {

• コメントを表示
• Charles Nadeau
• 編集済み 2020年04月16日 00:23
• 1件の投票