Erica Wass

1. コミュニティ
2. Zendesk Sunshine EAP - Sunshine guide events app
3. Rapid Resolve or Answer Bot Events

Thanks for the feedback, Dan. Our teams will take a look and see about adding them in. I can't promise an ETA but we'll update this thread when there is more to report.

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• Erica Wass
• 作成日時 2020年03月31日 08:39
• 0 件の投票

1. コミュニティ
2. Zendesk Sunshine EAP - Sunshine guide events app
3. Introducing the Sunshine Guide Events app (EAP)

Hi Parker, thanks for following up. If you could please check your email from Zendesk as I sent out your enablement details last week. I'll also re-send. 

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• Erica Wass
• 作成日時 2020年03月18日 06:41
• 0 件の投票

1. コミュニティ
2. Zendesk Sunshine EAP - Sunshine guide events app
3. Available Guide Event Schemas

Not yet Dan, but we're working on it.

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• Erica Wass
• 作成日時 2020年03月12日 09:42
• 0 件の投票

1. コミュニティ
2. Zendesk Sunshine EAP - Sunshine guide events app
3. Does it works on public helpcenters

Hi Thomas:The Sunshine Guide Events App will currently display only the events from identified/known customers. There is not yet any mapping for events from anonymous visitors that later become kno...

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• Erica Wass
• 編集済み 2020年02月10日 19:50
• 0 件の投票

1. コミュニティ
2. Zendesk Sunshine EAP - Sunshine data manager
3. About the Sunshine Data Manager EAP - what it is, how to sign up, and how to provide feedback

Thomas, thanks for the feedback. We are exploring a bulk import feature via CSV but don't have an ETA at this point. Does this assist with the needs you described? 

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• Erica Wass
• 作成日時 2020年02月06日 02:53
• 0 件の投票

1. コミュニティ
2. Zendesk Sunshine EAP - Sunshine guide events app
3. Introducing the Sunshine Guide Events app (EAP)

Hi Sana: Thanks for your great feedback. We are reviewing each item you have mentioned and will reply further in due course. With regard to your most recent question, we will be continuing to offer...

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• Erica Wass
• 作成日時 2020年02月04日 19:42
• 0 件の投票

1. コミュニティ
2. Zendesk Sunshine EAP - Sunshine data manager
3. About the Sunshine Data Manager EAP - what it is, how to sign up, and how to provide feedback

Thanks Matt. Creating a ticket.Erica

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• Erica Wass
• 編集済み 2020年01月23日 04:43
• 0 件の投票

1. コミュニティ
2. Zendesk Sunshine EAP - Custom Objects app
3. Problem with exposing Sunshine objects attributes

Thanks for writing Azhar. We have located your ticket and will take a look and get back to you.

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• Erica Wass
• 作成日時 2020年01月21日 12:44
• 0 件の投票

1. コミュニティ
2. Zendesk Sunshine EAP - Sunshine guide events app
3. Introducing the Sunshine Guide Events app (EAP)

Thanks Lee. I have created tickets for your inquiries and will respond shortly. 

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• Erica Wass
• 作成日時 2020年01月17日 04:34
• 0 件の投票

1. Support
2. ...
3. Channels
4. Using Web Widget to embed customer service in your website

Hi Bjorn:I've seen a couple of your recent posts regarding the package size of the Web Widget -- thanks for writing. I am pleased to say indeed we have been working on this and that a couple of wee...

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• Erica Wass
• 作成日時 2017年10月03日 22:48
• 0 件の投票