Erica Wass
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Erica Wassによる最近のアクティビティへの投票-
@zac If there isn't a chat agent available when the end user clicks then it will just offer the contact form. If there is a chat agent available when the end user clicks but the agent availability ...
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@meirav, You can add Help Center functionality to your Web Widget and use Contextual Help to suggest articles. You can add external links to your Help Center article and the widget will open those ...
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Scott, the Web Widget automatically keys to the browser language so I expect that it would display articles of that language that use the label included in zE.setHelpCenterSuggestions. Is that not ...
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Hi Kyle:It would be a two step process for you if you have restricted content that you want to surface in the Web Widget on a non-Help-Center site and want the View Original Article to work with SS...
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@robert Contextual Help uses the same search as your Help Center Knowledge Base. I've created a ticket for your question so we can look into your specifics with you.
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Hi @Heather. You can toggle off the contact form from the Web Widget admin page if you never want to surface it, or, if you want to suppress it just on certain pages you can use the Suppress setting.
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@Tharrison: Are you looking for more search results or for more Contextual Help suggestions? Our rationale for limiting Contextual Help to 3 results is so that we can surface the most relevant resu...
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Hi @Ryan: Yes, this is something that we are exploring. I don't have any ETAs yet but stay tuned.
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Hi all: I'm pleased to announce the release of a wide range of customization options for the Web Widget. In addition, the Web Widget customizations beta is ongoing and I encourage you to log any ad...
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Hi Intis: Not yet but this is something we are working on. I'll update the thread when we are at the feedback and beta stage.