Avatar

Stacy Win

  • 合計アクティビティ
    44
  • 前回のアクティビティ
  • メンバー登録日
  • フォロー
    0ユーザー
  • フォロワー
    0ユーザー
  • 投票
    13
  • サブスクリプション
    17

アクティビティの概要

Stacy Winさんの最近のアクティビティ
  • Avatar

    Stacy Winさんがコメントを作成しました:

    We really need the web widget to support custom fields (regex)  We are using the widget without this support but the team constantly asks me for a field that is set up with regex.   Any way to get ...

  • Avatar

    Stacy Winさんがコメントを作成しました:

    @Ayal, A Data Filter is a specific type of dashboard filter. You create the custom group and custom set in the report. When you add the dashboard filter you can find the custom set by searching fo...

  • Avatar

    Stacy Winさんがコメントを作成しました:

    I have a use case for automating the ability to add private or public comments to tickets via triggers   We have some customers submitting tickets via text messages. When they do this the subject a...

  • Avatar

    Stacy Winさんがコメントを作成しました:

    @tom kirby   Per the great feedback in this post, I was able to find the solution to my issue. By creating a custom group and a custom set in Explore I was able to mimic the Insights feature. A few...

  • Avatar

    Stacy Winさんがコメントを作成しました:

    @Terry My query filter is set up to only show the good and bad survey results. The offered and unoffered tickets are not in the report output. The query set up to display the results as a table so ...

  • Avatar

    Stacy Winさんがコメントを作成しました:

    @TERRY   The reason I don't want the options in the filter is, those options will not be displayed in the end report. The report is only showing the completed surveys (Good or Bad). So the offered ...

  • Avatar

    Stacy Winさんがコメントを作成しました:

    @ Bill  Could you walk me through the steps of creating a custom attribute and using the custom attribute in the dashboard filter?   If there are Zendesk Articles can you point me to them? I cannot...

  • Avatar

    Stacy Winさんが投稿を作成しました:

    Remove/Hide data filter values

    回答済み

    In Good Data there is a way to remove filter options that do not apply. I'm trying to figure out how to do this in Explore.   Use case: I have a report that only shows data for rated surveys (good ...

  • Avatar

    Stacy Winさんがコメントを作成しました:

    Thanks. I still cannot get the field(s) to populate. I refreshed the browser and still nothing. There are no API error messages as the code runs, the status is switched back to open, the satisfacti...

  • Avatar

    Stacy Winさんがコメントを作成しました:

    Graeme So we want the field placed on the ticket, not the user. So it is a custom ticket field. I don't see a field key on custom ticket fields. So I don't believe this is a change I can make. Stacy