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Graeme Olsen

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    Graeme Olsenさんがコメントを作成しました:

    1. コミュニティ
    2. Feedback on Support
    3. Trigger Conditions: Sender email address

    Agree, absolutely mind boggling that such a basic feature isn't supported by ZenDesk! So often we want to set up triggers etc based on a senders email address, as the other filters aren't quite spe...

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    Graeme Olsenさんがコメントを作成しました:

    1. コミュニティ
    2. Support Q&A
    3. Multibrand support

    Thanks! Shame, as it means we would have to spend 5x the price for the one feature. Oh well.

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    Graeme Olsenさんが投稿を作成しました:

    Multibrand support

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    1. コミュニティ
    2. Support Q&A

    No response from ZenDesk support after 2 weeks so posting here. Does anyone know if the "Multibrand support" feature is available as an add-on, or only available through the Enterprise Plan? We're ...

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    Graeme Olsenさんがコメントを作成しました:

    1. コミュニティ
    2. Support Q&A
    3. Change default styling

    We have a similar problem, where our agents are missing important data because it's just another field for them to read. Colour coding ticket lines would be extremely helpful! Adding my vote to get...