Amy Malka
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Amy Malkaによる最近のアクティビティ-
Thanks, Muzammil. The plan information in this article was updated.
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Idit, sorry for the confusion. Thanks for asking. Typically, any email response by a follower is recorded in the ticket as an internal note, with the exception that you noted in the other article. ...
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Hi everyone! I've added the two links that were missing in "To add a custom organization field." Thanks for letting us know!
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Hi everyone! The section about “Adding agents to tickets using @mentions” has been corrected and updated so that it’s clear what happens when you @mention an agent in an private comment (internal n...
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Brett and C F, I’ve updated this article so that, hopefully, this clears up the confusion over the definitions for Incident and Problem. Thanks for the feedback!
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Hi Michael—sorry about that. This is a mistake. The article that you are looking for is located at https://support.zendesk.com/hc/en-us/articles/360021312374. I've corrected the link. Thanks for po...
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Hi RJ—I checked with our team and you are correct. Under “When replies become public comments,” the first bullet item should say “and the requester is on the reply.” I’ve corrected that. Thanks for...
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Hi Michael. We appreciate the post and we'll be adding the information to out product docs soon. Thanks!
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Hi @Diaa — Side conversations are enabled by the administrator from the agent interface (not the ticket interface), but you need to have the Collaboration add-on. The "Collaboration section is unde...
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Hi Eckhard. Thanks for pointing this out! I've fixed the link.