Andy R
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Andy Rさんの最近のアクティビティ-
Andy Rさんが投稿を作成しました:
Knowledge Capture - Add search as an event
In KCS searching is a particularly important technique that we want to measure as an activity. Please add "search" as a Knowledge Capture event to the dataset.
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Andy Rさんが投稿を作成しました:
Knowledge Capture: Search draft articles
When using the KC app one should have the ability to search draft articles. Articles that are in draft might still have tremendous value to others as they can use and contribute to work-in-progress...
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Andy Rさんがコメントを作成しました:
Brendan thanks but the biggest concern for us is that ticket conversation history might contain PII and there is no way to remove anything from closed tickets and we can't delete conversation histo...
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Andy Rさんがコメントを作成しました:
Kay thank you so much for that insight, that is very much what we are looking for. Zendesk has informed me that they are working on a service for amending closed tickets but it does not include the...
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Andy Rさんがコメントを作成しました:
Right Kay - so are customers of Zendesk actually deleting tickets to comply with GDPR? What then about all the historic data that will be lost which is needed for statistical purposes? Are customer...
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Andy Rさんがコメントを作成しました:
Thanks Chris Bulin. What do you do about tickets that are already closed?
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Andy Rさんがコメントを作成しました:
I request that this app is free for Enterprise customers
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Andy Rさんが投稿を作成しました:
GDPR - Ticket deletion best practice?
Hello fellow users of Zendesk. May I ask what your ticket deletion best practices are in terms of complying with GDPR but still keeping historical data like ticket creation count?
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Andy Rさんがコメントを作成しました:
Simon Lee You can't do that on Closed tickets though. Which is our exact problem.
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Andy Rさんがコメントを作成しました:
Simon Lee if PII is present in the conversation history, how do you work around that?