Andy R
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Andy Rさんの最近のアクティビティ-
Andy Rさんがコメントを作成しました:
Kay thank you so much for that insight, that is very much what we are looking for. Zendesk has informed me that they are working on a service for amending closed tickets but it does not include the...
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Andy Rさんがコメントを作成しました:
Right Kay - so are customers of Zendesk actually deleting tickets to comply with GDPR? What then about all the historic data that will be lost which is needed for statistical purposes? Are customer...
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Andy Rさんがコメントを作成しました:
Thanks Chris Bulin. What do you do about tickets that are already closed?
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Andy Rさんがコメントを作成しました:
I request that this app is free for Enterprise customers
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Andy Rさんが投稿を作成しました:
GDPR - Ticket deletion best practice?
Hello fellow users of Zendesk. May I ask what your ticket deletion best practices are in terms of complying with GDPR but still keeping historical data like ticket creation count?
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Andy Rさんがコメントを作成しました:
Simon Lee You can't do that on Closed tickets though. Which is our exact problem.
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Andy Rさんがコメントを作成しました:
Simon Lee if PII is present in the conversation history, how do you work around that?
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Andy Rさんがコメントを作成しました:
https://support.zendesk.com/hc/en-us/community/posts/360045744273-Is-Zendesk-forcing-us-to-choose-between-complying-with-GDPR-or-deleting-key-business-data-
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Andy Rさんが投稿を作成しました:
Is Zendesk forcing us to choose between complying with GDPR or deleting key business data?
The problem: How do we anonymize or delete PII and conversation history on CLOSED tickets? Fun fact: You can't do it I've been in touch with Zendesk and they confirm this problem. They are working ...
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Andy Rさんがコメントを作成しました:
Yet another popular "x years later" thread that Zendesk ignores.