Rachel M
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Rachel Mさんの最近のアクティビティ-
Rachel Mさんがコメントを作成しました:
is it possible to report on KC engagement per agent (compared to their assigned solved tickets)? i was hoping to add it as another column to the default "Knowledge Capture: Knowledge Capture activi...
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Rachel Mさんがコメントを作成しました:
i missed participating in the EAP, so i am so very excited this is happening! will it be available for the legacy guide plan?
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Rachel Mさんがコメントを作成しました:
definitely have seen the "the problem is with their primary email address, so they email from their personal email" situation many, many times. if you don't think to look for that as a possibility,...
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Rachel Mさんがコメントを作成しました:
in this instance, does the guide legacy plan get included in professional?
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Rachel Mさんがコメントを作成しました:
if you want actual checkable checkboxes, i highly recommend the tasks app by sweethawk: https://sweethawk.co/zendesk/tasks-app
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Rachel Mさんがコメントを作成しました:
hi nina! i think your workaround works because you're essentially doing what mark suggested! whenever you create new field values, each one needs a corresponding tag, but you cant use the same tag ...
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Rachel Mさんがコメントを作成しました:
hi eddy! i think the issue is that those field values wouldn't exist until after the form is submitted, but this code effects what the form looks like to the end user before it's submitted. i had s...
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Rachel Mさんがコメントを作成しました:
hi tyler! i'm pondering the first part of your question – but as to your follow-up request, this article worked for me: Disabling the subject and description fields on the new request form in Help ...
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Rachel Mさんがコメントを作成しました:
ok! i made a work around using the mail api – ultimately, i'd really much rather have a workflow that doesn't require the agent to remember to add the mail api conditions. too much room for human e...
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Rachel Mさんがコメントを作成しました:
hi Elissa! thanks so much for looking into this – i finally was able to test this out, and i'm having issues. (but to be clear, the agent forwarding is working as it should in general – aka it make...