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Shane

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    Shaneさんが投稿を作成しました:

    Filtering SLA metrics by date

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    I am having a hard time conceptualizing what it means to filter SLA metrics by various date filters in reports. For example, suppose you are looking at % Breached across the past 7 days and are fil...

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    Shaneさんが投稿を作成しました:

    SLA for a multi-step process

    At my company, we have a task that can be broken down into two parts, let's call them Pre-processing and Post-processing. Two different teams work on this task, one after the other.We currently use...