Lisa Kelly
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アクティビティの概要
Lisa Kellyさんの最近のアクティビティ-
Lisa Kellyさんがコメントを作成しました:
Hi Shweta Gupta All the features described in this article have been released, but you must have the Zendesk Agent Workspace enabled to use them and you must have Chat tags enabled.
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Lisa Kellyさんがコメントを作成しました:
Hi Jen K.Unfortunately, no. You have to enable it for the entire account.
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Lisa Kellyさんがコメントを作成しました:
Slava Skorbezh Messaging channels (including SunCo) aren't supported, yet. But, this feature is on our roadmap.
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Lisa Kellyさんがコメントを作成しました:
Hi Lorenzo Testini On Thursday, April 8, the Community is hosting an event on Getting to know Trigger Categories and Redaction in Agent Workspace in Support. From 11:00 am - 11:45 am CST, we’ll be ...
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Lisa Kellyさんがコメントを作成しました:
Reply to Tommy B A couple items to check: This feature requires the Zendesk Agent Workspace. Do you have the workspace enabled on your account? Make sure you hover your mouse over the thread (pau...
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Lisa Kellyさんがコメントを作成しました:
CJ Johnson Any admin with the Agent Workspace enabled can redact content. Agents must have permissions to delete tickets to redact content.
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Lisa Kellyさんがコメントを作成しました:
Hi Lila KingsleyThe March 31 deadline for migration to trigger categories has been extended to give customers more time to make the change. We will notify you when a new date is available. Nina Olding
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Lisa Kellyさんがコメントを作成しました:
Michael Rieder. Hi Michael, this article on Serving chats is for agents using Chat in the Zendesk Agent Workspace, not for Admins who are setting up the workspace. We cover the Department configu...
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Lisa Kellyさんがコメントを作成しました:
Hi ConzaUnfortunately, you can't configure the order of new comments in tickets. In the agent workspace, to be compatible with chats and social messages and provide a more-natural conversation flow...
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Lisa Kellyさんがコメントを作成しました:
Rob, You can disable manual ticket tagging and you can disable automatic ticket tagging, but you cannot disable a tag. You have to delete it. Lisa