Nicolas Bergeron
Director, Customer Success @ Upchain
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アクティビティの概要
Nicolas Bergeronさんの最近のアクティビティ-
Nicolas Bergeronさんがコメントを作成しました:
Hi, i have maybe a stupid question but i am scratching my head on it. As per header when defining SLA policies, the sentence is the following from Zendesk: A service level agreement (SLA) is a con...
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Nicolas Bergeronさんがコメントを作成しました:
thank you for sharing this recipe ! excellent
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Nicolas Bergeronさんがコメントを作成しました:
Would be good to have such report - it helps to understand if we are falling behind per customer !! can't see how it is not possible with today's BI solution.
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Nicolas Bergeronさんがコメントを作成しました:
Hi Autumn and all, thank you for this solution. Out of curiosity and as a none developer, any chance we can add two custom fields? thank you !
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Nicolas Bergeronさんがコメントを作成しました:
i concur too... being able to pull and automatically send a report to a key stakeholder for one organization is a must have. right now i have to work through a special view with "only" 10 columns (...
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Nicolas Bergeronさんがコメントを作成しました:
quick question, can we also test integration with the sandbox, for example from our Salesforce sandbox?
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Nicolas Bergeronさんがコメントを作成しました:
Alex, +1 for your question
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Nicolas Bergeronさんがコメントを作成しました:
Hi Jessie, thank you, i actually tried few minutes ago and since we require an additional agent license, i was directed to the account subscription to add an agent license. Thanks and regards NB
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Nicolas Bergeronさんがコメントを作成しました:
Hi there, will it automatically reflect an incremental number of agents under my subscription as i am converting a end-user to an agent? Thank you
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Nicolas Bergeronさんがコメントを作成しました:
Will deleting a ticket update the First Reply time (average) - I closed old tickets totally irrelevant made for test but now I have a big number of FRT ! Thank you