Nicolas Bergeron
Director, Customer Success @ Upchain
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Nicolas Bergeronさんの最近のアクティビティ-
Nicolas Bergeronさんがコメントを作成しました:
Hi, i have maybe a stupid question but i am scratching my head on it. As per header when defining SLA policies, the sentence is the following from Zendesk: A service level agreement (SLA) is a con...
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Nicolas Bergeronさんがコメントを作成しました:
thank you for sharing this recipe ! excellent
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Nicolas Bergeronさんがコメントを作成しました:
Would be good to have such report - it helps to understand if we are falling behind per customer !! can't see how it is not possible with today's BI solution.
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Nicolas Bergeronさんがコメントを作成しました:
Adding also to this thread, just started to use Zendesk with my largest customer - they said it is a must have for them to have additional information for ticket they know are on hold on our end as...
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Nicolas Bergeronさんがコメントを作成しました:
Hi Autumn and all, thank you for this solution. Out of curiosity and as a none developer, any chance we can add two custom fields? thank you !
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Nicolas Bergeronさんがコメントを作成しました:
i concur too... being able to pull and automatically send a report to a key stakeholder for one organization is a must have. right now i have to work through a special view with "only" 10 columns (...
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Nicolas Bergeronさんがコメントを作成しました:
hi Nicole, in todya's world with UX is king, a click less can be only beneficial to the end user, the ticket form is basically specific to their need from the get go vs having to select "i am part ...
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Nicolas Bergeronさんがコメントを作成しました:
Hi Nicole, thanks for following up on my comment. Same as the above, depending on the organization of the requester (i.e. based on the fact the end user belong to a specific organization), i would ...
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Nicolas Bergeronさんがコメントを作成しました:
quick question, can we also test integration with the sandbox, for example from our Salesforce sandbox?
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Nicolas Bergeronさんがコメントを作成しました:
+1 for historical customers (on prem) i may need to collect more information vs my SaaS customer...