Alex M
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合計アクティビティ41
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アクティビティの概要
Alex Mさんの最近のアクティビティ-
Alex Mさんがコメントを作成しました:
This was for use in an App we were planning on installing. After setting up a trial it looks like the app deals with this itself so no need to work out a way to do this through search!
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Alex Mさんが投稿を作成しました:
Searching for users based on tickets
回答済みHopefully a straightforward one: is there a way, using the default Zendesk search, to search for users based on their ticket status? For example, can I run a search to find all users with closed ti...
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Alex Mさんがコメントを作成しました:
Came here to raise that first point! Rather than, say, having 10 dashboards, with one for each product, it would be much cleaner to have one dashboard called "Product Reports", then multiple tabs i...
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Alex Mさんがコメントを作成しました:
Ah, perfect - thanks Molly!
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Alex Mさんが投稿を作成しました:
Errors when using unedited sample queries
I've been trying to create some queries to look at our backlog, but have been getting errors. To see what I was doing wrong I opened the two sample backlog queries, and to my surprise I saw similar...
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Alex Mさんがコメントを作成しました:
Managed to work this out: When you add multiple agents to this report in explore, you can select which agent's data you're seeing by selecting them from a list on the left side of the graph. What I...
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Alex Mさんがコメントを作成しました:
Bumping this - any ideas?
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Alex Mさんが投稿を作成しました:
Multiple agents' productivity in one graph
I'm new to Explore and I'm trying to recreate a report showing agent productivity from our Insights dashboard, as follows: x - axis: Date y - axis: Ticket updates per day Series in graph: one line...
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Alex Mさんがコメントを作成しました:
Agree with the above. For my current usecase I'd like to be able to see the assignee, but the ideal solution would be to add full customisation of what's being shown
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Alex Mさんがコメントを作成しました:
This has already been flagged by a couple of other people over the last year (here and here), but the searching by combined date and time section is either incorrect, or doesn't work as I'd expect....