Rob Stack
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Rob Stackさんがコメントを作成しました:
Hi IT Support, thanks for the question. Yes, you can do this using the paste keystroke: For Apple Mac: Command+v For Windows: CTRL+v For reference, see this article: https://support.zendesk.com/hc...
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Rob Stackさんがコメントを作成しました:
Hi Jahn, thanks for the question. There isn't a way of combining the results from two datasets in one query. However, a workaround could be to create a query for each dataset and put them on the sa...
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Rob Stackさんがコメントを作成しました:
Hi Mukesh, thanks for the question! There isn't currently a way to add multiple queries to a dashboard widget. It's a great suggestion though and I'd encourage you to post this on our feedback foru...
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Rob Stackさんがコメントを作成しました:
Hi everyone, another new recipe is out today. This one demonstrates a really clever way of using Explore's powerful string manipulations to get your ticket tags looking just how you want them. Exp...
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Rob Stackさんが投稿を作成しました:
Some basic tips for migrating reports from Insights to Explore
Hi everyone, I’m Rob Stack and I’m a Senior Technical Writer on the Zendesk docs team. Much of my time is taken up working on documentation for Explore and my aim is to make it as easy for you to l...
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Rob Stackさんがコメントを作成しました:
Hi Spencer, there isn't currently a way of doing what you need, but I agree that having a way of grouping custom metrics and attributes is a great idea. This would be a good request for our feedbac...
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Rob Stackさんがコメントを作成しました:
Hi Lengow Academy, I'm glad you liked the article! Thanks for the question. One option you have is to create a sandbox which is a test environment. This can give your agents a chance to practice an...
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Rob Stackさんがコメントを作成しました:
Hi Dan, thanks for spotting this! It's now fixed. We really appreciate the help.
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Rob Stackさんがコメントを作成しました:
Hi Vitaly Zhidkov, while there are definitely plans to further enhance Guide and knowledge base reporting, I can't speak to any specific plans at the moment. Please consider following our announcem...
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Rob Stackさんがコメントを作成しました:
Hi Marcus and Kalle. We recently introduced the Guide Team publishing dashboard for Explore which allows you to report article edits (and more), just like with Insights.For details, see https://sup...