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Rob Stack

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    Rob Stackさんがコメントを作成しました:

    Hi everyone. We've just added a new recipe to help out those of you who want to use stacked charts. Explore recipe: Working with stacked charts

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    Rob Stackさんがコメントを作成しました:

    Hi Gemma, as I wasn't immediately sure of the answer to your questions, I've created a ticket. Someone should be in touch soon to help you get the answers you need. I'll then update the docs accord...

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    Rob Stackさんがコメントを作成しました:

    Hi everyone. We've another recipe for you today. We hope you are finding these helpful! Satisfaction trending year-over-year - This query enables you to track satisfaction score year-over-year, by ...

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    Rob Stackさんがコメントを作成しました:

    Hi AndyR, I think the issue with the formulas is that they both return a count of ALL tickets if the condition is true, not just the tickets with the tag: IF (CONTAINS([Ticket tags],"HRIS__"))THEN ...

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    Rob Stackさんがコメントを作成しました:

    Good morning, another Explore recipe for you today! Average replies per ticket for each agent per day - Create a query that counts the average number of replies and agent makes for each ticket on a...

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    Rob Stackさんがコメントを作成しました:

    Hi everyone, we've just added a new recipe: Breaking down tickets created by time period - breaks down how many tickets are being created in certain time periods. In this example, you'll be able to...

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    Rob Stackさんがコメントを作成しました:

    Hi all, it's been a good week for Explore recipes and we have another three for you: Reporting on internal tickets - This recipe helps you to create a report that uses a custom metric to display ...

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    Rob Stackさんがコメントを作成しました:

    Hi Fabio, I don't think this recipe would work with a multi-select field, but you should get some starting points to set up reports for multi-select fields at https://support.zendesk.com/hc/en-us/a...

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    Rob Stackさんがコメントを作成しました:

    Hi Heather,  COUNT Counts all values of an attribute. If the same value is recorded more than once, each occurrence is counted. D_COUNT (or distinct count) Counts the number of different (unique) v...

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    Rob Stackさんがコメントを作成しました:

    Two new EAP's for you. IVR group routing for Zendesk Talk IVR Group Routing enables you to configure multiple overflow groups when routing a call via IVR.   By using this functionality, your custom...