Rob Stack
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Rob Stackさんの最近のアクティビティ-
Rob Stackさんがコメントを作成しました:
Hi Tim, you can still use the Ticket tags attribute and filters as before if you want to, but the functionality will be much enhanced with the addition of this new functionality. We'll update the t...
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Rob Stackさんがコメントを作成しました:
Hi all, happy Friday! We've just added a great new recipe that uses the Ticket updates dataset to find the first agent a ticket was assigned to. Explore recipe: Finding the first assignee for a ticket
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Rob Stackさんがコメントを作成しました:
Hi Sahir, while many (but not all) of the metrics have a formula behind them, the majority of the attributes do not. The attributes read values direct from your Zendesk data and are not intended to...
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Rob Stackさんがコメントを作成しました:
Hi Joanna Scharoch , the method of doing this is slightly involved, but this recipe contains the basic procedure you can use - https://support.zendesk.com/hc/en-us/articles/360022368093 Once you've...
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Rob Stackさんがコメントを作成しました:
Tejas Patil Hi Tejas, this isn't currently possible but do consider requesting it in our feedback forum at https://support.zendesk.com/hc/en-us/community/topics/360001200913 While not fulfilling yo...
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Rob Stackさんがコメントを作成しました:
Eric Haley If you've added your percentage change query to the dashboard, you could exclude it from the time filter:
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Rob Stackさんがコメントを作成しました:
Eric Haley the Chart menu differs depending on which chart type you select. It looks like in your screenshot the Table type is selected. Could you try again with the KPI chart type selected. Sorry,...
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Rob Stackさんがコメントを作成しました:
Bobby Koch It's actually two date range calculated metrics. You'll find that option just below the standard calculated metric. They should be set up with the following settings: Name: Tickets this ...
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Rob Stackさんがコメントを作成しました:
Hi Eric, here's a link to where I gave you an answer to this in another article. https://support.zendesk.com/hc/en-us/articles/360022184374/comments/360004007613
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Rob Stackさんがコメントを作成しました:
Hi Eric, here's a link to where I gave you an answer to this in another article. https://support.zendesk.com/hc/en-us/articles/360022184374/comments/360004007613