Rob Stack
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Rob Stackさんの最近のアクティビティ-
Rob Stackさんがコメントを作成しました:
Hi Spencer, thanks for the question. You can now see it at the top left corner of any query. I hope this helps!
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Rob Stackさんがコメントを作成しました:
Hi Michael, thanks for the comment. Could you try a calculated metric with this formula. I think this should work for you.: IF (INCLUDES_ANY([Ticket tags], "chat")) THEN [Ticket ID] ENDIF If it doe...
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Rob Stackさんがコメントを作成しました:
Hi Tobias Hermanns You can now report this information on the Talk prebuilt dashboard. See https://support.zendesk.com/hc/en-us/articles/213857548 We've also added metrics and attributes to the Tal...
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Rob Stackさんがコメントを作成しました:
Hi all, please do consider sharing this feedback in our community forum to give it more visibility to the product groups! - https://support.zendesk.com/hc/en-us/community/topics/360001200913
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Rob Stackさんがコメントを作成しました:
Hi Monica, apologies for the slow response. It does seem like something isn't right here, so I've opened a ticket on your behalf. You should hear from someone soon. Thanks!
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Rob Stackさんがコメントを作成しました:
Hi Jay, it's definitely worth posting it in the feedback forum. That way, it gets direct visibility by the product teams and others can vote for it. I will also pass this feedback on myself. Thanks.
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Rob Stackさんがコメントを作成しました:
Hi Jay, thanks for the feedback. This would be a great item to add to our Talk feedback forum at https://support.zendesk.com/hc/en-us/community/topics/360000029887--Internal-Product-Feedback-Talk- ...
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Rob Stackさんがコメントを作成しました:
Hi Allen, in addition to the great comments from Hillary, our article "Using the metrics that matter to improve customer support" might prove helpful. It's focused on Zendesk Explore, but the princ...
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Rob Stackさんがコメントを作成しました:
fellownarrator For the "My assignees" set I created above, I then added a data filter in the dashboard. In the filters properties, My assignees was available to select: I hope that helps.
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Rob Stackさんがコメントを作成しました:
Hi fellownarrator one way I've used is to create a "set" attribute in Explore. In this example, I've created a set that just contains two names: You can now use this as the attribute in your data ...