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Cyn Armistead

I'm the Zendesk administrator for a small B2B2C SaaS startup in Atlanta, Georgia.

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  • Hold music feedback

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    This is feedback from one of our customers? There's a riff in it where the music dies/softens, and you think you've been disconnected or an Agent has picked up the phone (lasts about 5 seconds befo...

  • Disable recording for overflow calls

    We need to disable call recording for overflow calls, since those agents cannot pause recording for PCI compliance. Is there anything on the roadmap that would allow doing so? (Without manually dis...

  • End users want to be able to sort their tickets by ticket ID

    We have customers whose organizations have a LOT of outstanding tickets. One of them has requested that we give them the ability to sort those tickets by ticket ID. Can we do that?