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Chanteena Murphy

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Chanteena Murphyさんの最近のアクティビティ
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    Chanteena Murphyさんがコメントを作成しました:

    This is a feature that would be incredibly helpful, however, I would like to see the ability to archive by Brand, meaning, entering an email address for archiving in the brand page.  This should al...

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    Chanteena Murphyさんがコメントを作成しました:

    I am constantly getting this error while trying to select "Updater Name" filters.  I have already added an extra filter to narrow down "Updater Role" to Agent and Admin (or excluding null and end u...

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    Chanteena Murphyさんがコメントを作成しました:

    Agreed!  The PDF resolution quality is horrible!  I really want to see this improved ASAP.  Even taking a snip from the live dashboard turns out with low resolution.  It almost seems like the whole...

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    Chanteena Murphyさんがコメントを作成しました:

    Can you please define what is counted as a "Touch" in the following metrics?  I have reviewed our metrics and based on the initial percentages, it appears this only counts public agent replies.  ...

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    Chanteena Murphyさんが投稿を作成しました:

    Common Contact Center Reporting

    Zendesk Team - Having spent a few years in contact centers, it is typically common practice to have the following status and reporting ability:  Statuses:  Scheduled time off phones/chat - Break an...

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    Chanteena Murphyさんがコメントを作成しました:

    Agreed!  I want to be able to report on available time and away time via Explore! It is common practice in contact centers to be able to monitor status/time allocation on a daily basis and not havi...

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    Chanteena Murphyさんがコメントを作成しました:

    Agreed!  I want to be able to report on available time and away time via Explore!  Additionally, I want to be able to have a Lunch/Break status in talk/chat as planned/allocated time in the day and...

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    Chanteena Murphyさんがコメントを作成しました:

    This is definitely something that needs to be implemented or at least have a work around created with triggers/automation! I have two different teams that operate out of Zendesk and there are issue...