Helder
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合計アクティビティ124
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アクティビティの概要
Helderさんの最近のアクティビティ-
Helderさんがコメントを作成しました:
Old fashion Copy/Paste?When we create a follow-up of a ticket how can we include all the previous conversations with the customer? (So that the customer knows what we are taking about, by accessing...
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Helderさんがコメントを作成しました:
In the view "suspended tickets", when we push the button "recover automatically", is that email automatically added to the white-list?In other words, after "recover automatically" will future email...
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Helderさんがコメントを作成しました:
It is not a natural workflow to click on UNSOLVED TICKETS to check new updates and then have to go to PROFILE (5 clicks) in order to check updates on the tickets that I am FOLLOWING. Imagine doing ...
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Helderさんがコメントを作成しました:
We requested the same to ZD a few months ago :(Still no way for an agent to create a View that lists all the ticket that the agent is following.
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Helderさんがコメントを作成しました:
@andrew : Did you find a way to list the tickets that an agent is following?
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Helderさんがコメントを作成しました:
Has the FOLLOW feature been implemented yet? ZD mention it in the last webinar but we cannot find a way to activate it.
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Helderさんがコメントを作成しました:
Would still be great to have a Notify me about: Internal notes on my tickets Updates on tickets that I've commented.
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Helderさんがコメントを作成しました:
:) I just posted here as per your suggestion. But its all there. Thanks.
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Helderさんが投稿を作成しました:
Mobile APP: Notifications
回答済みAgents should be able to setup what notifications they need.Our agents were expecting the APP to notify them when a ticket gets assigned to them. Instead the APP is notifying them only when they ar...
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Helderさんが投稿を作成しました:
Mobile app - Does not show most conversation first?
回答済みIn the app, when you view a ticket, you need to scroll down to the bottom to find the most recent reply from the customer. We cannot see any sorting option. Are we missing something? Screenshot her...