Kelly Johnson
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合計アクティビティ57
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アクティビティの概要
Kelly Johnsonさんの最近のアクティビティ-
Kelly Johnsonさんがコメントを作成しました:
I would like to see this as well. This could show us how many people were logged in at any given interval AND available to accept an inbound call. It would be very helpful in figuring out where we...
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Kelly Johnsonさんがコメントを作成しました:
This is great! I would like to show the subject line of the problem in my report but when i pull in Ticket Subject it brings the subject lines from the incidents. Is there a way to bring the probl...
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Kelly Johnsonさんがコメントを作成しました:
I was just asked if we could report on our Macro usage either in Explore or Insights. Is this on the radar?
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Kelly Johnsonさんがコメントを作成しました:
@Chris Lavery - thank you, i did catch my error and fixed my URL.
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Kelly Johnsonさんが投稿を作成しました:
Adoption - Custom Metrics
I want to create a custom metric to rate how my Account Managers are adapting to Zendesk. In Insights I have a report where I created a custom metric called Total Adoption and Public Adoption usin...
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Kelly Johnsonさんがコメントを作成しました:
That's great news! Thanks for the update Vincent.
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Kelly Johnsonさんが投稿を作成しました:
Average number of chats answered simultaneously
Unlike phone calls, our agents can be working multiple chats at the same time. We wold like to be able to report on the average number of chats that are being worked simultaneously by an agent.
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Kelly Johnsonさんがコメントを作成しました:
I'm in the same boat as Andrew Soderberg above. My leadership team members have Light Agent access. I created strategic account dashboards by region and the Regional Account Managers do not have ...
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Kelly Johnsonさんがコメントを作成しました:
Unlike phone calls, our agents can be working multiple chats at the same time. Is there a way to report how many simultaneous chats are being answered by an agent or can I report their average?
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Kelly Johnsonさんがコメントを作成しました:
I don't recall seeing this in my inbox. Is this on the radar to be fixed?