Ben Ballard
Director of Global Support at VoltDB
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合計アクティビティ13
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前回のアクティビティ
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アクティビティの概要
Ben Ballardさんの最近のアクティビティ-
Ben Ballardさんがコメントを作成しました:
I got a question from a customer about not being able to format text when logging a ticket. We're in software and tickets often involve code formatting, log file excerpts, highlighting details in d...
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Ben Ballardさんがコメントを作成しました:
There are plenty of use cases where a requester CC's an employee who is not an agent, where that employee may want to reply privately to the agents. This is practically the norm for B2B, the custom...
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Ben Ballardさんがコメントを作成しました:
Brett, Thanks for creating a support ticket for me. I'm hopeful we'l find the answer, and I'll share my learnings here for those who are interested. I appreciate the #note option and other notatio...
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Ben Ballardさんがコメントを作成しました:
I tested my theory that the reply was made public because we had Agent comments via email are public by default enabled. I changed it to disabled, and asked the person to send another innocuous rep...
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Ben Ballardさんがコメントを作成しました:
Hi Brett, I had an embarrassing incident yesterday where an intended internal comment was made public, and based on the rules explained above, I don't understand how it happened. It should have bee...
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Ben Ballardさんがコメントを作成しました:
This is what I came up with to make a universally clickable link to the ticket in the initial response email to customers: If you'd like to send us an update, please reply to this email or you can ...
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Ben Ballardさんがコメントを作成しました:
I don't see a placeholder ticket.link, only ticket.url, any update on that and why it changed? Also, when I put ticket.url into an outbound email, it shows up in my (test) yahoo email account as th...
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Ben Ballardさんがコメントを作成しました:
I want to host a web server for my customers to download software, and have them log in with their Zendesk accounts. If they are an active customer, they could then access the site and download sof...