Kenneth Nuckols
Orlando, Florida KM Developer / Writer / Editor. We use Zendesk Guide for our agent facing and customer facing knowledge bases.
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Kenneth Nuckolsさんの最近のアクティビティ-
Kenneth Nuckolsさんがコメントを作成しました:
Thank you Kay and @Nicole S for your swift responses. I have confirmed that the function is once again working.
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Kenneth Nuckolsさんが投稿を作成しました:
Why is Tab press for New Row no longer working in Guide tables?
回答済みSomething has changed recently with table behavior. Tables won't automatically add rows any more, and I'm really annoyed! Since I have been using Guide, tables can be automatically extended (adding...
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Kenneth Nuckolsさんがコメントを作成しました:
Something has changed recently with table behavior. Tables won't automatically add rows any more, and I'm really annoyed! Since I have been using Guide, tables can be automatically expanded (adding...
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Kenneth Nuckolsさんがコメントを作成しました:
Leah, No. The solution you propose would not address the problem for me (I won't speak for the others). The designation of users as "staff" or "end user" doesn't distinguish between functional area...
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Kenneth Nuckolsさんが投稿を作成しました:
How can I include the Category and Section in the agent's list of Followed Guide Articles?
We use Guide for an internal (agent-facing) knowledge base. The supervisors encourage the agents to "follow" articles they use frequently so that they show up in their My Activities view. This work...
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Kenneth Nuckolsさんがコメントを作成しました:
Hey Devan - Community Manager I saw your note and I posted the tip as requested. Thanks for the suggestion!
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Kenneth Nuckolsさんが投稿を作成しました:
Displaying Last Edited Date in Guide Search Results
Hey all, As a single admin/author/editor I rely a lot on the users in my company to point things out and we discovered this today. Fortunately it's a relatively easy fix that involves simply making...
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Kenneth Nuckolsさんがコメントを作成しました:
Hey all, As a single admin/author/editor I rely a lot on the users in my company to point things out and we discovered this today. Fortunately it's a relatively easy fix that involves simply making...
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Kenneth Nuckolsさんがコメントを作成しました:
Hey team, Is there a way to set a future expiration/retirement date on an article in Zendesk Guide? Let's say that I have information on a marketing promotion that will run March through August. I...
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Kenneth Nuckolsさんがコメントを作成しました:
I will echo the request Mercedes made and the situation Angeline described. We are adding more and more internal users to our Guide solution as more departments want to store their process informat...