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Rawan Dwairi

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Rawan Dwairiさんの最近のアクティビティ
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    Rawan Dwairiさんが投稿を作成しました:

    Filtering based on geographical locations

    Hi Team,   Is there anyway to filter reports/ views by geographical locations / countries?

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    Rawan Dwairiさんが投稿を作成しました:

    Question about Article revisions

    I am translating Zendesk documents and I have a question. Is there an easy way to find out which part in the article has been updated? I can manually compare revisions side-by-side but if there is ...

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    Rawan Dwairiさんが投稿を作成しました:

    Change error text when submitting CSAT second time

    Hi Team,   We have a feedback from a customer. He submit a request for the second time (By Mistake)  and got an Error message so he's wondering if  we can update the message from "You can not submi...

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    Rawan Dwairiさんがコメントを作成しました:

    Thank you!

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    Rawan Dwairiさんが投稿を作成しました:

    Access issue with Safari

    Hi,   We have an End user who was not able to access Zendesk with Safari. The only solution for this was by turning off enhanced tracking protection. This is a temporary solution as we think we nee...

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    Rawan Dwairiさんがコメントを作成しました:

    Hi Brett,   He's the only customer who has this issue and the  ticket was not closed when he tried to submit the survey

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    Rawan Dwairiさんが投稿を作成しました:

    Error when replying to survey

    Hi,   the customer is receiving the below error message whey he's trying to submit the CSAT survey. There was a problem submitting your survey.        

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    Rawan Dwairiさんが投稿を作成しました:

    Customer is not able to Edit His info (phone number)

    Hi Team,   I have a customer who is not able to update his profile data such as his phone number, these updates will not be saved. I've  assumed his identity and  I was able to change them as reque...

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    Rawan Dwairiさんが投稿を作成しました:

    New Side Conversation is Not shown without refresh

    Team, we have an issue related to one of the agent that he cannot see a New Side Conversation details without refreshing the page.

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    Rawan Dwairiさんがコメントを作成しました:

    Is it possible to search for tickets based on received at /sent to email