Bthomas
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Bthomasさんの最近のアクティビティ-
Bthomasさんがコメントを作成しました:
What exactly is logic behind the meet ANY conditions. Does it have to meet at least one of those? Or can 0 to n of those conditions be met. It would be nice to nest OR statements within AND stat...
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Bthomasさんがコメントを作成しました:
This is the top voted on feature request for zendesk talk. its absolutely ridiculous that zendesk hasn't built it out yet, and its not even planned!For a company that makes customer support softwa...
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Bthomasさんがコメントを作成しました:
This feature is definitely needed. It's also very frustrating that when setting up Talk routing it makes it seem like it will go to all agents at once. Even in the guides it makes it seem like th...
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Bthomasさんがコメントを作成しました:
Hi, When a call is transferred to a different group, what is the best to move that ticket into that groups view instead of the initial agent's group view? Thanks!
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Bthomasさんがコメントを作成しました:
We have two tiers of Support. If tier 1 can't answer a question, ideally they'd reach out to whoever is available in tier 2. To make a smooth transfer to the new support agent in the group, it wo...
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Bthomasさんがコメントを作成しました:
Hi Sophie, Does the auto dialer call multiple numbers at once? If we have a huge lead list, we usually call multiple numbers at once because chances are not everyone will answer. this saves us a bu...