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Wendy Sumner-Winter

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    Wendy Sumner-Winterさんが投稿を作成しました:

    Guide / Explore Reporting - CX

    I want to be able to do reporting and analysis on *consumer* engagement with the Knowledge Base (Guide), but I cannot see how to do anything except report on knowledge capture and agent usage in th...

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    Wendy Sumner-Winterさんがコメントを作成しました:

    Totally agree that this would be a huge help!

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    Wendy Sumner-Winterさんが投稿を作成しました:

    Contact Us -- Not In An Article

    Consumers currently have to click into an a category, then section, THEN article in order to access our contact form. Is this necessary? Is there a way to have a sort of stand-alone contact form th...