Mihaela Dragota
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アクティビティの概要
Mihaela Dragotaさんの最近のアクティビティ-
Mihaela Dragotaさんがコメントを作成しました:
Hey Kay, That actually sounds like a good idea, thanks! I just want to confirm with you before providing this workaround further: if we were to set up this combination of checkbox and trigger, woul...
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Mihaela Dragotaさんが投稿を作成しました:
Submitting a ticket before removing a CC so they do not receive the notification
Hi, We have many cases in which the requester sends their email with someone else in CC. Due to an internal security policy, we need to remove the CC'd person from CC when replying to the request...
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Mihaela Dragotaさんがコメントを作成しました:
Hi, When following the instructions on how to access the dashboard: In Zendesk Support, open the product tray. Click the Explore icon. From the list of dashboards, choose the Live dashboard. We d...
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Mihaela Dragotaさんがコメントを作成しました:
Hi, Is there a way to make the organization a mandatory field at ticket resolution? There are cases in which we receive emails from someone with a gmail.com/icloud.com/etc. email address and, as ...
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Mihaela Dragotaさんがコメントを作成しました:
Hi, We have some 3rd party entities we often escalate tickets with. When we send them an email, they often send auto-replies, which create Zendesk tickets (they are not suspended). We cannot suspe...
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Mihaela Dragotaさんが投稿を作成しました:
Enable Multi-line field text box to adapt to the lenght of the text
Hi, We are using a Multi-line field in one of our ticket forms extensively and we have some agents checking those tickets regularly. The field is always completed with 15+ lines. Until now, the tex...
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Mihaela Dragotaさんがコメントを作成しました:
Hey Janne V, If you check an end-user's account, you can switch from requested to CC'd tickets: I hope it helps.
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Mihaela Dragotaさんがコメントを作成しました:
Hi Kristin Bouveng, If you click on the 3 dots next to a trigger, you can select 'Select Position', which will enable you to select the position in all the pages. I hope it helps.
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Mihaela Dragotaさんがコメントを作成しました:
Hi Jason, You can create a trigger to help you with it.
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Mihaela Dragotaさんがコメントを作成しました:
Hi @..., We are actually using macros for this kind of situation. One of our groups works with multiple organisations, each of them having a client-specific ending 'template'. I created all such ...