Mihaela Dragota
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Mihaela Dragotaによる最近のアクティビティ-
Submitting a ticket before removing a CC so they do not receive the notification
Hi, We have many cases in which the requester sends their email with someone else in CC. Due to an internal security policy, we need to remove the CC'd person from CC when replying to the request...
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Enable Multi-line field text box to adapt to the lenght of the text
Hi, We are using a Multi-line field in one of our ticket forms extensively and we have some agents checking those tickets regularly. The field is always completed with 15+ lines. Until now, the tex...
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'Organization' field appearing at end-user creation
Hey all, We have many end-users who contact us via phone, so we have to manually create their accounts. As we have global clients who share the same email domain, it would be very useful to have ...
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Views that are grouped should have the number of tickets displayed
Hey, We have views created for the tickets that are assigned to the members of a group. The view is grouped by Assignee, but when there is a high number of tickets assigned to that agent, it would ...